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- Tasks: Provide IT support and solve customer issues with empathy and enthusiasm.
- Company: Join a dynamic team focused on delivering excellent IT services.
- Benefits: Gain hands-on experience, full training, and potential for a permanent role.
- Other info: Opportunity to work with 500 users and grow within a supportive environment.
- Why this job: Kickstart your IT career while helping others and developing valuable skills.
- Qualifications: A-C GCSEs in Maths, English, and Science; strong communication skills.
The predicted salary is between 18000 - 25000 £ per year.
We are looking for a Modern Apprentice who is enthusiastic with a genuine interest in solving people's IT issues and empathetic to customer needs and requirements. You will join the business on a 2 year apprenticeship scheme with the scope to move to a full time permanent position.
The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include providing end user workplace support through a mixture of remote tools, telephone assistance and deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs. The role is based on client site and looking after approximately 500 users.
Full training will be provided by an assigned apprenticeship provider as well as learning and contributing to the onsite team.
Key Skills & Attributes:
- A-C GCSE Maths, English and Science
- Excellent communication skills
- Enthusiast about starting a career in IT
Apply for consideration!
IT Apprentice in Southampton employer: Es Field Delivery Uk
Contact Detail:
Es Field Delivery Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, be ready to demonstrate your ability to explain technical issues clearly. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Show your enthusiasm for IT! Share any personal projects or experiences that highlight your passion for technology. This could be anything from building a PC to helping friends with tech issues.
✨Tip Number 4
Follow up after your application! A quick email expressing your continued interest can set you apart. It shows you're proactive and genuinely keen on the opportunity with us.
We think you need these skills to ace IT Apprentice in Southampton
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application! We want to see that you're genuinely excited about solving IT issues and helping customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We’re looking for those excellent communication skills and a knack for customer service, so don’t hold back on showcasing them!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential right away!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Es Field Delivery Uk
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in IT during the interview. Share any personal projects or experiences you've had that relate to technology, as this will demonstrate your passion and commitment to the field.
✨Highlight Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss how you've successfully handled customer issues in the past. Use specific examples to illustrate your ability to empathise with users and resolve their IT problems effectively.
✨Prepare for Technical Questions
Brush up on basic IT concepts and troubleshooting techniques. You might be asked how you would approach common IT issues, so having a few scenarios ready can help you stand out as a knowledgeable candidate.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the apprenticeship programme and the team you'll be working with. This shows your interest in the role and helps you gauge if it's the right fit for you.