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- Tasks: Provide first line IT support and maintain desktop environments for our exciting new project.
- Company: Join a dynamic team at FDS, based in Manchester.
- Benefits: Enjoy flexible working hours, private medical insurance, and a generous pension scheme.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Kickstart your career in tech with training and real-world experience.
- Qualifications: Basic knowledge of Windows 7 and some customer service experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are currently looking for a Service Desk Agent/Technical Remote Specialist to maintain and support the desktop client computing environments supported by the FDS Manchester Infrastructure group located at Blackley, Manchester. This is a junior level position where training will be provided and is part of an exciting new project for FDS. This role works on a shift basis either 7am-3pm or 11am-7pm Monday to Friday.
The responsibilities will include:
- Provide telephone and remote first line IT support, liaising with other support teams and third parties.
- Ability to handle routine queries and resolve issues with use of knowledge base.
- Maintain and update the knowledge database and contribute to the maintenance of relevant procedure, operating and user manuals as directed.
Essential Skills:
- Basic knowledge of Windows 7 operating system and associated technologies.
- Some PC hardware awareness and fault diagnosis skills.
Desirable Skills:
- Some customer service experience preferable.
- Potential to travel to client site out of hours when necessary.
The role will be full time, and is entitled to the company flexible benefits package which includes private medical insurance, generous pension scheme and health cash plan, flexible working hours, free parking, subsidised canteen + others.
Apply now for consideration!
Service Desk Agent in Manchester employer: Es Field Delivery Uk
Contact Detail:
Es Field Delivery Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Agent in Manchester
✨Tip Number 1
Get to know the company! Research FDS and their projects, especially the one you're applying for. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. As a Service Desk Agent, you'll be on the phone a lot. Try role-playing with a friend or family member to get comfortable handling queries and resolving issues.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you for the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at FDS.
We think you need these skills to ace Service Desk Agent in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the Service Desk Agent role. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your customer service experience and any tech skills you have!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this position and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your willingness to learn and adapt.
Show Off Your Tech Savvy: Since this role involves IT support, make sure to mention any relevant technical skills you possess, especially around Windows 7 and PC hardware. We love seeing candidates who are eager to dive into tech challenges and help others!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Es Field Delivery Uk
✨Know Your Tech Basics
Brush up on your knowledge of Windows 7 and basic PC hardware. Be ready to discuss how you would troubleshoot common issues, as this will show your understanding of the technical aspects of the role.
✨Show Off Your Customer Service Skills
Even if you don’t have extensive experience, think of examples where you've helped someone solve a problem or provided great service. This will demonstrate your potential to handle customer queries effectively.
✨Familiarise Yourself with the Company
Do a bit of research on FDS and their projects. Understanding their values and the specifics of the role will help you tailor your answers and show genuine interest in the position.
✨Prepare for Shift Work Questions
Since this role involves shift work, be ready to discuss your availability and how you manage your time. Showing that you're flexible and can adapt to different schedules will be a plus.