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- Tasks: Support users with IT issues in a dynamic walk-in centre environment.
- Company: Join a leading IT support team in Central London.
- Benefits: Enjoy flexible benefits, training courses, and a personal pension plan.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real difference by solving tech problems for diverse clients.
- Qualifications: Experience in troubleshooting software/hardware and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for highly customer-focused and enthusiastic IT Support Engineer with a genuine interest in solving people's IT issues to support users based at customer site in Central London. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
Services provided are predominantly in a walk-in centre environment where you will deal with a variety of different software and hardware issues.
Key Responsibilities:- Managing site activities and workload to ensure SLA’s are met.
- Preparation and management of site documentation and assisting the team lead and account SDM with any escalations.
- Second level support of the client and application software on a range of multivendor laptops and PCs as well as Apple equipment (iPads and iPhones mainly).
- PC lifecycle and asset management.
- Other IMAC activities including office moves and software installations.
- A small amount of Hardware break fix may be required.
- Hands and eyes activities may be required on occasion to assist 3rd line support or partners.
- Be able to assist in the management of small projects/change, e.g. hardware or application updates.
- Proactive meeting room checks to ensure telephony and AV equipment is fully operational.
- Proven software and hardware troubleshooting skills.
- Experience of supporting Windows 10 client.
- Experience of supporting Microsoft Office suites including Office 365.
- Ability to work under pressure to meet SLA's.
- Ability to work under own initiative.
- A+ or other relevant certification.
- OEM Certifications in some or all of the following: HP, Apple, Dell, Lenovo, Toshiba, Microsoft.
- A high level of customer focus.
- Excellent written and verbal communication skills.
- BIAMP Trained on Tesira SERVER/SERVER-IO or Crestron Digital Media Certified (DMC-E4K) would be highly desirable.
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Apply now for consideration!
IT Support Engineer employer: Es Field Delivery Uk
Contact Detail:
Es Field Delivery Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific software or hardware issues, and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing enthusiastic candidates who are keen to join our team!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We love candidates who are genuinely excited about solving tech issues and helping others. A bit of personality can go a long way in making your application stand out.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. Focus on your troubleshooting skills and any specific software or hardware you've worked with. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate good communication skills, so show us you can express your thoughts effectively in writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Es Field Delivery Uk
✨Know Your Tech Inside Out
Make sure you brush up on your software and hardware troubleshooting skills, especially with Windows 10 and Microsoft Office suites. Be ready to discuss specific issues you've resolved in the past, as this will show your technical competence and problem-solving abilities.
✨Show Off Your Customer Focus
Since this role is all about supporting users, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight any experiences where you went above and beyond to help someone with their IT issues.
✨Communicate Clearly
Good communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to do this during the interview. Remember, it's not just about what you know, but how you convey that knowledge.
✨Be Ready for Real-World Scenarios
Expect to face some practical scenarios or questions during the interview. Think about how you would handle common IT support situations, like a user struggling with a software installation or a hardware issue. This will demonstrate your ability to think on your feet and manage site activities effectively.