At a Glance
- Tasks: Provide hands-on IT support and solve tech issues for users in Daventry.
- Company: Join a dynamic team focused on customer satisfaction and tech solutions.
- Benefits: Enjoy a competitive salary, flexible benefits, and access to extensive training resources.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real difference by helping people with their IT challenges every day.
- Qualifications: Strong IT knowledge, troubleshooting skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for highly customer-focused and enthusiastic IT Deskside Support Engineer with a genuine interest in solving peoples IT issues to support users based in Daventry. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
You will be responsible for onsite technical services providing support services including:
- Deskside Software support
- IMACD
- Onsite printer support
- Hands and Eyes support
- T&M services
Key Responsibilities:
- Providing overall support to end users of applicable IT services
- Serving as an escalation point for end users related to IT services
- Interfacing with business management on the site
- Case management of Incidents and IMAC’s in line with SLA’s
- Software and system fault diagnosis, analysis and fix
- Manage / Provide support and technical expertise to projects as directed
- Installation and maintenance of software products
- Laptop / desktop Build & Deployment
Essential Skills:
- A broad technical knowledge of IT, PC’s/peripherals and their architecture
- Proven software and hardware troubleshooting skills
- In-depth knowledge of standard SW issues including Windows OS, Office Suites and core application suites
- Excellent communication and interpersonal skills
- Excellent customer facing skills
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Apply now for consideration!
IT Deskside Support Engineer in Daventry employer: Es Field Delivery Uk
Join a dynamic team in Daventry as an IT Deskside Support Engineer, where your passion for technology and customer service will be valued. We pride ourselves on fostering a collaborative work culture that encourages professional growth through extensive training resources and a comprehensive benefits package, including private medical cover and flexible holidays. This is not just a job; it's an opportunity to make a meaningful impact while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Deskside Support Engineer in Daventry
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can showcase your technical skills and customer service experience, especially in relation to IT support.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills! During the interview, you might be asked to troubleshoot a hypothetical IT issue. Think aloud as you work through the problem to show your thought process and technical competence.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit for the IT Deskside Support Engineer position.
We think you need these skills to ace IT Deskside Support Engineer in Daventry
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We want to see that you genuinely enjoy solving tech issues and helping people. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Skills:Make sure to highlight your technical skills that match the job description. We’re looking for someone with solid troubleshooting abilities and knowledge of Windows OS and Office Suites. Customising your application to reflect these skills will show us you’re the right fit!
Keep It Clear and Concise:We appreciate clarity! When detailing your experience, be straightforward and avoid jargon. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Es Field Delivery Uk
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS and common software issues. Be ready to discuss troubleshooting methods you've used in the past, as this will show your competence and confidence in handling IT problems.
✨Show Off Your Communication Skills
Since this role is customer-focused, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users, as this will highlight your interpersonal skills and ability to collaborate effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a critical IT issue on-site. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. This will help you tailor your answers to align with what they’re looking for in a candidate. Showing that you understand their mission and how you can contribute will set you apart from other applicants.
