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- Tasks: Provide top-notch IT support and solve tech issues for users in Aldershot.
- Company: Join a dynamic team focused on customer satisfaction and innovative IT solutions.
- Benefits: Enjoy a competitive salary, flexible benefits, and access to extensive training resources.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Make a real difference by helping people with their IT challenges every day.
- Qualifications: Experience in desktop support and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for highly customer-focused and enthusiastic IT Deskside Support Engineer with a genuine interest in solving peoples IT issues to support users based in Aldershot. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
You will be responsible for onsite technical services providing support services including:
- Deskside Software support
- IMACD
- Onsite printer support
- Hands and Eyes support
- T&M services
Key Responsibilities include but are not limited to:
- To provide 2nd line support for all hardware and software IT-related issues and incidents.
- To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.
- To install pre-defined computer ‘images’ onto desktop and laptop computers in the case of a serious system failure.
- To install or re-install any applications onto PCs in line with installation procedures.
- To perform diagnostic services using all available resources, including the use of other customer-based and external support parties.
- To perform hardware break fix on PCs, Laptops and Printers or manage hardware repair through the customer defined warranty routes.
- Update call management systems with relevant notes to aid the customer, the end-user, other teams, and other members within our own team with resolutions, customer updates and escalations.
- Installation of IT hardware; printers, PCs, switches, servers, cabinets, etc.
- Provide patching services both from floor to desktop equipment and within the comms room and perform cabling diagnostic services.
- Work collaboratively with other teams where incidents and service requests require cross-functional activities.
- Hands and eyes activities including hosting of third party engineers.
Essential Skills:
- SC Security Cleared or ability to be cleared
- A broad technical knowledge of PCs/peripherals and their architecture
- Previous experience in desktop support/hardware refreshes
- Good working knowledge of current software packages
- Good working knowledge of operating systems
- Accredited in relevant manufacturers hardware qualification
- Good understanding of IT infrastructure
- Ability to work on own initiative, address and resolve problems in a pressurised environment
- Ability to diagnose faults in the hardware/software/operating systems used by the customer
- Excellent organisational skills, able to take a methodical approach to service issues
- Excellent communication and interpersonal skills
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Apply now for consideration!
IT Deskside Support Engineer in Aldershot employer: Es Field Delivery Uk
Contact Detail:
Es Field Delivery Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Deskside Support Engineer in Aldershot
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in deskside support. They might have insider info on job openings or can even refer you directly, which always gives you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've solved IT issues in the past. This will demonstrate your technical competence and customer-focused approach.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace IT Deskside Support Engineer in Aldershot
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT and helping others shine through. We want to see that you genuinely care about solving people's IT issues and are excited about the role.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in desktop support and technical troubleshooting. We love seeing how your skills match up with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, as we appreciate good communication just as much as technical know-how.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Es Field Delivery Uk
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PCs, peripherals, and common software packages. Be ready to discuss your experience with hardware refreshes and any diagnostic tools you've used in the past.
✨Show Off Your Communication Skills
Since this role is all about customer support, practice explaining complex IT issues in simple terms. Think of examples where you've successfully communicated with users or collaborated with teams to resolve problems.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a serious system failure or a difficult user. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to work under pressure.
✨Familiarise Yourself with the Company Culture
Research the company and its values. Understanding their approach to IT support and customer service will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the role!