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- Tasks: Provide hands-on IT support and solve tech issues for users on-site.
- Company: Join a dynamic team at a leading IT support company.
- Benefits: Enjoy flexible benefits, private medical cover, and a generous pension scheme.
- Why this job: Make a difference by helping people with their tech challenges every day.
- Qualifications: Technical skills in IT support and excellent communication abilities required.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for customer-focused and enthusiastic deskside engineers with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and face-to-face communication skills, and be willing to collaborate with the wider Global IT support teams. You will be responsible for onsite technical services based at the customer’s site in Yeovil providing support services including hardware & software break fix and IMAC services; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.
Key Responsibilities:
- Software and system fault diagnosis, analysis and fix.
- Case management of Incidents and IMAC’s in line with SLA’s.
- Manage / Provide support and technical expertise to projects as directed.
- Proactively keep customers updated with problem status at all times.
- Manage incident tickets using Solution Manager.
- Support Remote / Home users.
- Manage and support VC equipment.
- Provide 1st / 2nd line hardware and software support for laptops.
- Updating Hardware Asset records.
- Deploying and configuring laptops and migrating user data.
- Have SC security clearance or be able to achieve clearance.
- PC/Desktop Support knowledge including Windows OS & Windows Office Suites and core application suites.
- Mobile connectivity (E.g. secureID/MAS/MDM).
- Good knowledge of workstations, desktops & laptops.
- Excellent communication and presentation skills.
This position is eligible for our flexible benefits package that includes private medical cover, generous pension scheme, health cash plan + others. Apply now for consideration.
IT Deskside Support Engineer in Yeovil employer: Es Field Delivery Uk Ltd
Contact Detail:
Es Field Delivery Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Deskside Support Engineer in Yeovil
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your technical skills! Since this role is all about solving IT issues, brush up on your troubleshooting techniques and be ready to demonstrate your knowledge during practical assessments.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what they value in a candidate. It could give you the edge you need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace IT Deskside Support Engineer in Yeovil
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you genuinely enjoy solving tech issues and helping people. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Skills: Make sure to highlight your technical skills that match the job description. We’re looking for someone with solid knowledge of Windows OS, hardware support, and communication skills. Be specific about your experience with these areas!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon where possible. Make it easy for us to understand your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Es Field Delivery Uk Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Office Suites, and common hardware issues. Be ready to discuss specific examples of how you've diagnosed and fixed problems in the past. This will show your technical competence and genuine interest in solving IT issues.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user with a problem, so think about how you can make your explanations clear and concise.
✨Familiarise Yourself with Case Management
Understand the basics of incident management and how to use tools like Solution Manager. Be prepared to discuss how you would manage incident tickets and keep customers updated on their status, as this is crucial for maintaining good customer relations.
✨Show Enthusiasm for Collaboration
This position involves working with global IT support teams, so highlight any experience you have in collaborative environments. Share examples of how you've worked with others to solve complex issues, demonstrating your ability to work well in a team.
