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- Tasks: Provide hands-on IT support and solve tech issues for users in Wolverhampton.
- Company: Join a dynamic team focused on customer satisfaction and technical excellence.
- Benefits: Enjoy a competitive salary, flexible benefits, and access to extensive training resources.
- Why this job: Make a real difference by helping people with their IT challenges every day.
- Qualifications: Experience in desktop support and strong communication skills are essential.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for highly customer-focused and enthusiastic IT Deskside Support Engineer with a genuine interest in solving peoples IT issues to support users based in Wolverhampton. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
You will be responsible for onsite technical services providing support services including:
- Deskside Software support
- IMACD
- Onsite printer support
- Hands and Eyes support
- T&M services
Key Responsibilities:
- Hardware break-fix services for all workspace client including: Desktop, Laptop and Printer break-fix
- IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary
- Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
- Stock Management
- SC Cleared
- A broad technical knowledge of PC’s/peripherals and their architecture
- Previous experience in desktop support/hardware refreshes
- Good working knowledge of current software packages
- Good working knowledge of operating system
- Accredited in relevant manufacturers hardware qualification
- Good understanding of IT infrastructure
- Ability to work on own initiative, address and resolve problems in a pressurised environment
- Ability to diagnose faults in the hardware/software/operating systems used by the customer
- Excellent organisational skills, able to take a methodical approach to service issues
- Excellent communication and interpersonal skills
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Apply now for consideration!
IT Deskside Support Engineer in Wolverhampton employer: Es Field Delivery Uk Ltd
Contact Detail:
Es Field Delivery Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Deskside Support Engineer in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in deskside support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you have a chance, demonstrate your technical know-how during interviews. Bring examples of how you've solved IT issues in the past – it’ll show you’re the real deal.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies you’re interested in, like us at StudySmarter, and express your enthusiasm for potential roles. You never know what might come up!
✨Tip Number 4
Keep learning! Take advantage of online courses and certifications related to IT support. This not only boosts your CV but also shows employers that you’re committed to staying updated in the tech world.
We think you need these skills to ace IT Deskside Support Engineer in Wolverhampton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you genuinely enjoy solving IT issues and helping people. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Skills: Make sure to highlight your technical skills that match the job description. We’re looking for someone with a broad knowledge of PCs and peripherals, so don’t be shy about showcasing your experience in desktop support and hardware refreshes!
Communicate Clearly: Good communication is key in this role, so ensure your application reflects that. Use clear and concise language, and don’t forget to mention any previous experiences where you’ve successfully communicated with users or teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Es Field Delivery Uk Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktops, laptops, and printers. Be ready to discuss your experience with hardware break-fix services and any relevant software packages you've worked with.
✨Show Off Your Communication Skills
Since this role is all about customer support, practice explaining complex IT issues in simple terms. Think of examples where you've successfully communicated with users to resolve their problems.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific instances where you've diagnosed and resolved IT issues under pressure. Highlight your methodical approach to troubleshooting and how you’ve collaborated with teams to find solutions.
✨Familiarise Yourself with IMACD Processes
Understand the IMACD (Install, Move, Add, Change, Delete) process thoroughly. Be ready to discuss how you would handle these requests and provide examples from your past experiences.
