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- Tasks: Provide hands-on IT support and manage helpdesk tickets for 500 users.
- Company: Leading IT service provider in Southampton with a focus on growth.
- Benefits: Full training, potential permanent role, and career development opportunities.
- Why this job: Kickstart your IT career with real-world experience and support from experts.
- Qualifications: A-C GCSEs in Maths, English, and Science required.
- Other info: Exciting apprenticeship with a clear path to a permanent position.
The predicted salary is between 800 - 1400 £ per month.
A leading IT service provider is seeking a Modern Apprentice in Southampton. The role requires enthusiastic individuals who want to begin their career in IT, providing support to around 500 users.
Responsibilities include:
- Managing support tickets
- Aiding users through various communication methods
The position includes full training and potential for a permanent role after a two-year apprenticeship. A-C GCSEs in Maths, English, and Science are required.
IT Support Apprentice: Hands-on Helpdesk & Growth Path in Southampton employer: Es Field Delivery Uk Ltd
Contact Detail:
Es Field Delivery Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice: Hands-on Helpdesk & Growth Path in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives they’re involved in that excite you.
✨Tip Number 2
Practice your communication skills! Since you'll be helping users through various methods, being clear and friendly is key. Try role-playing common support scenarios with a friend to build your confidence.
✨Tip Number 3
Show your enthusiasm! In interviews, let your passion for IT shine through. Share any personal projects or experiences that demonstrate your eagerness to learn and grow in this field.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace IT Support Apprentice: Hands-on Helpdesk & Growth Path in Southampton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about starting your career in this field and helping users. A bit of personality goes a long way!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience or skills you have, even if it's just from school projects or personal interests. We love seeing how you connect your background to the apprenticeship!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate straightforward communication, especially since you'll be helping users with tech issues!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Es Field Delivery Uk Ltd
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Familiarise yourself with common helpdesk scenarios and troubleshooting techniques. This will show your enthusiasm for the role and your readiness to tackle real-world problems.
✨Show Off Your Communication Skills
Since you'll be helping around 500 users, effective communication is key. Prepare examples of how you've successfully communicated complex information in the past, whether in school projects or part-time jobs. This will demonstrate your ability to assist users clearly and effectively.
✨Research the Company
Take some time to learn about the IT service provider you're interviewing with. Understand their services, values, and any recent news. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the apprenticeship, training opportunities, and potential career paths. This not only shows your interest but also helps you gauge if the company is the right fit for you.
