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- Tasks: Provide IT support and solve customer issues with empathy and efficiency.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Gain hands-on experience, full training, and potential for a permanent role.
- Why this job: Kickstart your IT career while helping others and developing valuable skills.
- Qualifications: A-C GCSEs in Maths, English, and Science; passion for IT is essential.
- Other info: Enjoy a supportive apprenticeship with opportunities for growth and learning.
The predicted salary is between 800 - 1400 £ per month.
We are looking for a Modern Apprentice who is enthusiastic with a genuine interest in solving people's IT issues and empathetic to customer needs and requirements. You will join the business on a 2-year apprenticeship scheme with the scope to move to a full-time permanent position. The successful candidate will be someone who can blend first-rate customer service skills with hands-on IT support.
Responsibilities will include:
- Providing end user workplace support through a mixture of remote tools, telephone assistance, and deskside support.
- Taking ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs.
The role is based on client site and involves looking after approximately 500 users. Full training will be provided by an assigned apprenticeship provider as well as learning and contributing to the onsite team.
Key Skills & Attributes:
- A-C GCSE Maths, English and Science
- Enthusiast about starting a career in IT
Apply for consideration!
IT Apprentice in Southampton employer: Es Field Delivery Uk Ltd
Contact Detail:
Es Field Delivery Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people with IT issues, think of examples where you've successfully resolved problems for others. We want to see your empathy in action!
✨Tip Number 3
Be ready to talk tech! Brush up on basic IT concepts and tools that might come up during your interview. Showing your enthusiasm for learning will definitely impress us!
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity can set you apart. It shows you're genuinely interested and eager to join the team!
We think you need these skills to ace IT Apprentice in Southampton
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application! We want to see that you're genuinely excited about solving IT issues and helping customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and any relevant experience. We love seeing how you can blend those skills with your IT knowledge!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. No need for fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Es Field Delivery Uk Ltd
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in IT during the interview. Share any personal projects or experiences you've had that relate to technology, as this will demonstrate your passion and commitment to the field.
✨Highlight Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss how you've successfully helped others in the past. Use specific examples where you solved problems or provided support, showing that you can blend technical skills with excellent customer service.
✨Prepare for Technical Questions
Brush up on basic IT concepts and common troubleshooting techniques. You might be asked how you would handle specific IT issues, so think through some scenarios beforehand and be ready to explain your thought process clearly.
✨Demonstrate Ownership and Responsibility
Talk about times when you've taken ownership of a task or project. This could be in school, work, or even personal projects. Showing that you can manage responsibilities and follow through on commitments will resonate well with the interviewers.
