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- Tasks: Manage site activities and provide second-level support for software and hardware issues.
- Company: Leading technology services provider with a focus on innovation.
- Benefits: Comprehensive benefits package, including private medical cover and pension plan.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Access to training courses and excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services provider is seeking an IT Support Engineer based in Reading. The successful candidate will manage site activities, provide second-level support for a variety of software and hardware issues, and ensure SLAs are met. Excellent communication skills and customer focus are essential.
The role offers access to training courses and a comprehensive benefits package including private medical cover and pension plan.
Onsite IT Support Engineer - Multi-Vendor & AV in Reading employer: Es Field Delivery Uk Ltd
Contact Detail:
Es Field Delivery Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Engineer - Multi-Vendor & AV in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or local meetups. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our problem-solving skills and how we handle customer interactions, as these are key in this role.
✨Tip Number 3
Don’t forget to highlight your communication skills! In our interviews, let’s share examples of how we’ve effectively communicated with clients or team members to resolve issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Onsite IT Support Engineer - Multi-Vendor & AV in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with multi-vendor systems and AV technology. We want to see how your skills match the job description, so don’t hold back!
Show Off Your Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with customers or team members in past positions. We love seeing those customer-focused stories!
Highlight Problem-Solving Experience: As an IT Support Engineer, you'll be tackling various software and hardware issues. Share specific instances where you’ve successfully resolved technical problems, as this will show us your capability in meeting SLAs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Es Field Delivery Uk Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the specific software and hardware you'll be supporting. Familiarise yourself with common issues and solutions, as well as the latest trends in IT support. This will not only help you answer technical questions but also show your passion for the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you'd handle a customer query, so think about examples from your past experiences where you've successfully resolved issues while keeping the customer informed.
✨Understand SLAs and Their Importance
Get a good grasp of Service Level Agreements (SLAs) and how they impact IT support. Be prepared to discuss how you would ensure that SLAs are met in your role. This shows that you understand the business side of IT support and are committed to delivering quality service.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, training opportunities, and the team you'll be working with. This not only demonstrates your interest in the role but also helps you assess if the company is the right fit for you.
