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- Tasks: Provide first line IT support and maintain desktop environments for our exciting new project.
- Company: Join FDS, a dynamic company with a focus on innovation and teamwork.
- Benefits: Enjoy flexible working hours, private medical insurance, and a generous pension scheme.
- Why this job: Kickstart your tech career with training and hands-on experience in a supportive environment.
- Qualifications: Basic knowledge of Windows 7 and some customer service experience preferred.
- Other info: Full-time role with potential travel opportunities and excellent career growth.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking for a Service Desk Agent/Technical Remote Specialist to maintain and support the desktop client computing environments supported by the FDS Manchester Infrastructure group located at Blackley, Manchester. This is a junior level position where training will be provided and is part of an exciting new project for FDS. This role works on a shift basis either 7am-3pm or 11am-7pm Monday to Friday.
Responsibilities:
- Provide telephone and remote first line IT support, liaising with other support teams and third parties.
- Ability to handle routine queries and resolve issues with use of knowledge base.
- Maintain and update the knowledge database and contribute to the maintenance of relevant procedure, operating and user manuals as directed.
- Basic knowledge of Windows 7 operating system and associated technologies.
- Some PC hardware awareness and fault diagnosis skills.
- Some customer service experience preferable.
- Potential to travel to client site out of hours when necessary.
The role will be full time, and is entitled to the company flexible benefits package which includes private medical insurance, generous pension scheme and health cash plan, flexible working hours, free parking, subsidised canteen, and others.
Apply now for consideration!
Service Desk Agent in Manchester employer: Es Field Delivery Uk Ltd
Contact Detail:
Es Field Delivery Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Agent in Manchester
✨Tip Number 1
Get to know the company! Research FDS and their projects, especially the one you're applying for. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be providing telephone support, it’s crucial to sound confident and clear. Try role-playing with a friend to get comfortable with handling queries.
✨Tip Number 3
Brush up on your tech knowledge! Familiarise yourself with Windows 7 and basic hardware troubleshooting. The more you know, the better you can impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Agent in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles or IT support you've done. We want to see how your skills match up with what we're looking for in a Service Desk Agent!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Tech Skills: Since this role involves supporting Windows 7 and some hardware troubleshooting, mention any relevant tech skills you have. If you've worked with knowledge bases or manuals before, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Es Field Delivery Uk Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows 7 and basic PC hardware. Be ready to discuss how you would troubleshoot common issues, as this will show your potential employer that you have a solid foundation for the role.
✨Show Off Your Customer Service Skills
Since this role involves providing first-line IT support, think of examples from your past experiences where you successfully handled customer queries. Highlight your communication skills and how you resolved issues effectively.
✨Familiarise Yourself with the Company
Do a bit of research on FDS and their projects. Understanding their values and the specifics of the new project can help you tailor your answers and demonstrate your genuine interest in the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows you're engaged and serious about the opportunity.