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- Tasks: Provide first-line IT support via phone and remote assistance.
- Company: Leading IT services provider in Manchester with a focus on innovation.
- Benefits: Flexible benefits package, including private medical insurance and pension scheme.
- Why this job: Join a new project and gain valuable experience in IT support.
- Qualifications: No prior experience needed; training provided for enthusiastic learners.
- Other info: Full-time role with opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
A leading IT services provider in Manchester is seeking a Service Desk Agent/Technical Remote Specialist to provide telephone and remote first-line IT support. This junior-level position offers training and is part of a new project.
Responsibilities include:
- Liaising with other teams
- Maintaining knowledge databases
- Handling routine queries
The role is full-time with a flexible benefits package including private medical insurance and a pension scheme.
Junior IT Helpdesk Agent — Shift-Based Support in Manchester employer: Es Field Delivery Uk Ltd
Contact Detail:
Es Field Delivery Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Helpdesk Agent — Shift-Based Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your phone skills! Since this role involves telephone support, get comfortable with common IT queries and practice explaining solutions clearly. Role-playing with a friend can really help!
✨Tip Number 3
Stay updated on tech trends! Brush up on the latest IT tools and software that are popular in the industry. This will not only boost your confidence but also show potential employers that you're proactive.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows us you're genuinely interested in joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Junior IT Helpdesk Agent — Shift-Based Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Junior IT Helpdesk Agent role. We want to see how your background fits with our needs, so don’t be shy about showcasing your tech skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this position and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: As a Service Desk Agent, clear communication is key. In your application, demonstrate your ability to convey information effectively. Whether it’s through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Es Field Delivery Uk Ltd
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Familiarise yourself with common troubleshooting techniques and basic software applications, as you might be asked to solve a hypothetical problem or explain how you would handle a routine query.
✨Show Off Your Communication Skills
As a Junior IT Helpdesk Agent, you'll need to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to liaise with non-technical users and other teams.
✨Research the Company
Take some time to learn about the IT services provider you're interviewing with. Understanding their projects, values, and the specific role they play in the industry will help you tailor your answers and show genuine interest in the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the new project you'll be part of. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
