Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with IT issues in a dynamic walk-in centre environment.
- Company: Join a customer-focused team in Central London.
- Benefits: Access to training, flexible benefits, and a personal pension plan.
- Why this job: Make a real difference by solving IT problems for diverse users.
- Qualifications: Experience in software/hardware troubleshooting and excellent communication skills.
- Other info: Great career development opportunities and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for highly customer-focused and enthusiastic IT Support Engineer with a genuine interest in solving peoples IT issues to support users based at customer site in Central London. The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.
Services provided are predominantly in a walk-in centre environment where you will deal with a variety of different software and hardware issues.
Key Responsibilities:- Managing site activities and workload to ensure SLAs are met.
- Preparation and management of site documentation and assisting the team lead and account SDM with any escalations.
- Second level support of the client and application software on a range of multivendor laptops and PCs as well as Apple equipment (iPads and iPhones mainly).
- PC lifecycle and asset management.
- Other IMAC activities including office moves and software installations.
- A small amount of Hardware break fix may be required.
- Hands and eyes activities may be required on occasion to assist 3rd line support or partners.
- Be able to assist in the management of small projects/change, e.g. hardware or application updates.
- Proactive meeting room checks to ensure telephony and AV equipment is fully operational.
- Proven software and hardware troubleshooting skills.
- Experience of supporting Windows 10 client.
- Experience of supporting Microsoft Office suites including Office 365.
- Ability to work under pressure to meet SLAs.
- Ability to work under own initiative.
- A+ or other relevant certification.
- OEM Certifications in some or all of the following: HP, Apple, Dell, Lenovo, Toshiba, Microsoft.
- A high level of customer focus.
- Excellent written and verbal communication skills.
- BIAMP Trained on Tesira SERVER/SERVER-IO or Crestron Digital Media Certified (DMC-E4K) would be highly desirable.
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
Apply now for consideration!
IT Support Engineer in London employer: Es Field Delivery Uk Ltd
Contact Detail:
Es Field Delivery Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how you can highlight your technical skills and customer service experience, especially when it comes to troubleshooting IT issues.
✨Tip Number 3
Show off your soft skills! As an IT Support Engineer, communication is key. Be ready to share examples of how you've effectively communicated with users in the past, especially when resolving their IT problems.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you genuinely enjoy solving tech issues and helping people. A little enthusiasm goes a long way in making your application stand out.
Tailor Your Skills: Make sure to highlight your technical skills that match the job description. If you've got experience with Windows 10, Microsoft Office, or any relevant certifications, shout about them! We love seeing how your background fits with what we need.
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and avoid jargon where possible. Make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts!
How to prepare for a job interview at Es Field Delivery Uk Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10 and Microsoft Office suites. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show your genuine interest in solving IT issues.
✨Show Off Your Customer Service Skills
Since this role is highly customer-focused, prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and ability to work under pressure while maintaining a positive attitude.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its services. Understanding their approach to IT support and any recent projects can help you tailor your answers and demonstrate your enthusiasm for joining their team.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or opportunities for training and development. It shows you're genuinely interested in the role and eager to contribute.
