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- Tasks: Lead customer operations, ensuring exceptional service and optimising supply chain efficiency.
- Company: Join ERIKS, a leading industrial service provider with a focus on inclusivity.
- Benefits: Enjoy 25 days annual leave, health support, and a competitive salary.
- Why this job: Make a meaningful impact while building strong customer relationships in a dynamic environment.
- Qualifications: Experience in customer management, leadership skills, and operational expertise required.
- Other info: Be part of a diverse team that values your contributions and supports your growth.
The predicted salary is between 36000 - 60000 £ per year.
Join ERIKS UK&I OnSite Division… Powering Industry from the Inside Out… At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly. We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within.
Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers' operations! If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together.
About the Role:
- The Customer Operations Manager is a critical leader within the OnSites and is responsible for overseeing the day-to-day execution of the customer contract, delivering exceptional service and stores management excellence.
- Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes.
- Provide direct line management for the OnSite team, ensuring performance aligns with operational objectives.
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded.
- Manage the OnSite budget with commercial responsibility for revenue and margin growth.
- Leverage tools and resources to identify opportunities for increasing profitability.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support ERIKS growth.
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs.
Working Hours: Mon - Fri: 08:00 - 17:00 Total Hours: 40 Breaks: 60 mins
Key Skills, Experience & Requirements:
- Line manager responsibility.
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals.
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships.
- Leadership and people management.
- Operational expertise.
- KPI Management.
- Continuous Improvement.
- Collaboration.
- HSEQ knowledge.
- Full UK/Ireland Driving Licence Required.
What’s in it for you?
- Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:
- Time Off That Works for You: 25 days’ annual leave + bank holidays, option to buy up to 5 extra days, 1 paid wellbeing day per year.
- Health & Wellbeing: Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support, virtual GP access, counselling, nutrition & fitness coaching, physiotherapy, medical second opinions, lifestyle coaching, and wellness discounts.
- Security & Support: Company sick pay from day one, contributory pension scheme, group income protection, life assurance.
- Extra Perks: Company car or allowance, cycle to work scheme, enhanced maternity, paternity & adoption leave, fertility leave and support.
Who are we?
We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better. With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are. We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward. We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here.
So… what are you waiting for? Let’s build something remarkable together. ERIKS is an Equal Opportunities Employer.
Customer Operations Manager employer: ERX - Eriks Industrial Services Ltd.
Contact Detail:
ERX - Eriks Industrial Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ERIKS through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding ERIKS' values and how they align with your own. Think about examples from your past that showcase your problem-solving skills and ability to build strong relationships — these are key for a Customer Operations Manager!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in managing customer relationships and operational efficiency — it’s all about showing you’re the right fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the ERIKS family. Let’s make it happen!
We think you need these skills to ace Customer Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Manager role. Highlight your experience in managing customer relationships and operational excellence, as these are key to what we’re looking for!
Showcase Your Leadership Skills: Since this role involves line management, don’t forget to emphasise your leadership experience. Share examples of how you've successfully led teams and improved performance — we love to see that!
Be Data-Driven: We value data-driven solutions, so if you have experience with KPIs or improving operational efficiency, make sure to mention it! Show us how you’ve used data to drive success in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at ERIKS!
How to prepare for a job interview at ERX - Eriks Industrial Services Ltd.
✨Know Your Customer Operations
Before the interview, dive deep into understanding the role of a Customer Operations Manager. Familiarise yourself with ERIKS' OnSite Division and how they optimise the industrial supply chain. Be ready to discuss how your experience aligns with their mission of delivering tailored, data-driven solutions.
✨Showcase Your Problem-Solving Skills
Since the role involves resolving customer issues and managing relationships, prepare examples from your past experiences where you successfully tackled challenges. Highlight your approach to problem-solving and how it led to positive outcomes for customers.
✨Demonstrate Leadership Experience
As a line manager, you'll need to showcase your leadership skills. Think of specific instances where you've led a team, managed performance, or implemented processes that improved efficiency. Be ready to discuss how you motivate and support your team to achieve operational objectives.
✨Prepare Questions About Collaboration
Collaboration is key in this role, so come prepared with questions about how different teams at ERIKS work together. This shows your interest in teamwork and helps you understand how you can contribute to their inclusive culture and operational success.
