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- Tasks: Lead customer operations, manage contracts, and optimise supply chain efficiency.
- Company: Join ERIKS, a leading industrial service provider with a focus on inclusivity.
- Benefits: Enjoy 25 days annual leave, health support, and a competitive salary.
- Why this job: Make a real impact in industry while building strong customer relationships.
- Qualifications: Experience in customer management and leadership skills required.
- Other info: Be part of a diverse team that values your contributions and growth.
The predicted salary is between 36000 - 60000 £ per year.
Join ERIKS UK&I OnSite Division… Powering Industry from the Inside Out… At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve efficiency, and keep industry running smoothly. We’re not engineers on the tools, we’re trusted supply chain experts who support operational success from within.
Our presence on-site allows us to build strong, trusted partnerships and deliver tailored, data-driven solutions that add value where it matters most — at the heart of our customers' operations! If you enjoy solving problems, working in an inclusive team environment and making a meaningful impact, you’ll find your place with us, because we believe diverse perspectives help us build better solutions, together.
Job Location: Cramlington
About the Role:
- The Customer Operations Manager is a critical leader within the OnSites and is responsible for overseeing the day-to-day execution of the customer contract, delivering exceptional service and stores management excellence.
- Serve as the primary face of the OnSite operation, building and maintaining strong relationships with key customer stakeholders.
- Act as the first point of contact for escalated risks and low-level issue resolution, ensuring timely and satisfactory outcomes.
- Provide direct line management for the OnSite team, ensuring performance aligns with operational objectives.
- Ensure compliance with service level agreements and contractual customer requirements.
- Implement and monitor processes that enhance operational efficiency and accuracy in stores management.
- Take ownership of delivering and reporting contractual KPIs, ensuring performance metrics are met or exceeded.
- Manage the OnSite budget with commercial responsibility for revenue and margin growth.
- Leverage tools and resources to identify opportunities for increasing profitability.
- Collaborate with the Product Business Units to offer tailored solutions that deliver the best value to the customer.
- Identify opportunities to introduce value added services and initiatives that benefit the customer and support ERIKS growth.
- Collaborate with cross-functional teams and Product Business Units to align solutions with customer needs.
Working Hours: Mon -Thurs: 07:30 - 16:00 Fri: 07:30 - 15:00 Total Hours: 39 Breaks: 30 mins
Key Skills, Experience & Requirements:
- Line manager responsibility.
- Experience in handling customer inquiries, resolving issues, and offering tailored solutions to meet customer goals.
- Proven experience in managing customer relationships, with a strong focus on providing excellent service, addressing client needs, and maintaining long-term partnerships.
- Leadership and people management.
- Operational expertise.
- KPI Management.
- Continuous Improvement.
- Collaboration.
- HSEQ knowledge.
- Full UK/Ireland Driving Licence Required.
What’s in it for you?
- Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:
- Time Off That Works for You: 25 days’ annual leave + bank holidays, option to buy up to 5 extra days, 1 paid wellbeing day per year.
- Health & Wellbeing: Comprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal support, virtual GP access, counselling, nutrition & fitness coaching, physiotherapy, medical second opinions, lifestyle coaching, and wellness discounts.
- Security & Support: Company sick pay from day one, contributory pension scheme, group income protection, life assurance.
- Extra Perks: Company car or allowance, cycle to work scheme, enhanced maternity, paternity & adoption leave, fertility leave and support.
Who are we?
We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better. With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are. We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward. We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here.
So… what are you waiting for? Let’s build something remarkable together. ERIKS is an Equal Opportunities Employer.
Customer Operations Manager in Cramlington employer: ERX - Eriks Industrial Services Ltd.
Contact Detail:
ERX - Eriks Industrial Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in Cramlington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Operations Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching ERIKS and understanding their OnSite operations. Familiarise yourself with their values and how they optimise the supply chain. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues or improved operational efficiency. Be ready to share these stories during interviews to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ERIKS team and contributing to their mission of making industry work better.
We think you need these skills to ace Customer Operations Manager in Cramlington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer operations and relationship management. We want to see how your skills align with our mission of powering industry from the inside out!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to resolve issues and enhance operational efficiency.
Highlight Team Collaboration: Since we value teamwork, mention any experiences where you’ve successfully collaborated with cross-functional teams. This will show us that you understand the importance of working together to deliver tailored solutions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity with ERIKS.
How to prepare for a job interview at ERX - Eriks Industrial Services Ltd.
✨Know Your Customer Operations
Before the interview, dive deep into understanding the role of a Customer Operations Manager. Familiarise yourself with the key responsibilities like managing customer contracts and ensuring service excellence. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Since the role involves resolving issues and optimising supply chains, prepare examples from your past where you've successfully tackled challenges. Highlight your approach to problem-solving and how it led to improved efficiency or customer satisfaction.
✨Demonstrate Leadership Experience
As a line manager, you'll need to show your leadership capabilities. Think of specific instances where you've managed a team, driven performance, or fostered collaboration. Be ready to discuss how you motivate and support your team to achieve operational objectives.
✨Align with Their Values
ERIKS values diversity and inclusion, so be sure to express your commitment to these principles. Share experiences that demonstrate your ability to work in diverse teams and how you believe different perspectives contribute to better solutions.