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- Tasks: Support our Key Account Manager and ensure smooth operations for a major account.
- Company: Join Erudus, a fast-growing SaaS company revolutionising the food industry.
- Benefits: Enjoy 33 days annual leave, hybrid working, and a personal development fund.
- Why this job: Be a key player in shaping the future of food technology while building strong relationships.
- Qualifications: Detail-oriented, tech-savvy, and a confident communicator with a knack for problem-solving.
- Other info: Experience a vibrant workplace culture with social gatherings and charity days.
The predicted salary is between 22000 - 29000 £ per year.
Newcastle upon Tyne - £26,228.00 - Full Time
Erudus is a SaaS business fast becoming the go-to source of data for the food industry. We are an ambitious, growing company entering a major expansion phase in 2026. To support this growth, we are looking for a highly organised Account Administrator to join a dedicated team focused on managing one of our major key accounts.
This is a vital role supporting our Key Account Manager in delivering operational excellence. You will serve as the operational backbone, ensuring the partnership runs smoothly by taking full ownership of day-to-day tasks. This isn’t just a behind-the-scenes role; you will be a key point of contact, building and maintaining strong relationships with both the customer and their suppliers—whether that’s over the phone, video call or in person.
If you are looking for a role that offers a diverse mix of relationship management, proactive data stewardship, and high-level reporting, all while working closely to support a Key Account Manager, we want to hear from you. Join us and become an integral part of the team shaping the future of food technology.
About Erudus: Working with Food Manufacturers, Wholesalers, Caterers, and Retailers, the Erudus platform provides all the accurate allergy, nutrition, and technical product data the foodservice industry needs in one easy-to-access place. Our data helps our customers respond to and comply with changes in legislation and increasingly complex consumer needs, whilst our range of tools and solutions uses the latest technology to make life easier for businesses eager to become more efficient and more innovative.
Role Overview: The role is centered on operational excellence and relationship management. You will work hand-in-hand with the Key Account Manager to ensure our customer receives a first-class service:
- Relationship Management: Act as a key point of contact for the account. You will lead and participate in communications with both the customer and their suppliers via phone, video call, and in-person meetings to resolve queries and build trust.
- Operational Backbone: Take full ownership of the day-to-day tasks that keep the account running smoothly.
- Data Stewardship: Maintain our high standards for data integrity. You will proactively create, review and circulate management information, identifying and resolving issues such as product duplicates or data mismatches.
- Data Inputting: Provide ad-hoc support to our data entry team member, ensuring information is inputted accurately and in a timely fashion.
- Collaborative Support: Work closely with the Key Account Manager to prepare for strategic reviews and internal catch-ups, ensuring all operational data is accurate and ready for high-level decision-making.
- Workflow Support: Supporting the wider team in hitting KPIs and maintaining the high standards required to keep this major partnership running smoothly.
Requirements: We are looking for a methodical, people-oriented administrator who takes pride in "getting it right" and enjoys a varied role. To be successful in this role, you should demonstrate:
- Detail-Oriented & Analytical: You have a "detective" mindset. You enjoy spotting patterns in data and won’t rest until a discrepancy or "mismatched" entry is resolved.
- Relationship Driven: You are a confident communicator. Whether it’s a quick phone call to a supplier, a video call to a stakeholder, or an in-person meeting, you build rapport easily and professionally.
- Tech-Savvy: You are proficient in Microsoft Excel and comfortable navigating CRM systems or SaaS platforms.
- Organisational Excellence: You can manage a busy environment, prioritising daily operational tasks alongside long-term project deadlines without letting anything slip through the cracks.
- Proactive Problem Solver: You don’t just report a bottleneck; you suggest a way to fix it. You are eager to learn the technicalities of the food industry to better support the Key Account Manager.
Hybrid Working - Minimum 3 days in the office and up to 2 days per week to work from home (optional).
33 days annual leave, including Bank Holidays
5% Contributory pension, with one-off payments related to tenure
Group Life Protection (Death in Service)
Paid time off on your Birthday!
Christmas Close Down - an extra 3 days of annual leave between Christmas and New Year!
Employee Private Health Care, including: Virtual GP (Via mobile app), Employee Assistance Program / Mental Health Helpline, and optional extension to Partner/Family members
Employee Private Dental Care - can be extended to Partner/Family members
Personal Development Fund - £300 per annum
Corporate Travel Card Loans
Free Onsite Car Parking
Discounted food from local foodservice companies
Bike to work scheme
2 x paid volunteering/charity days per year
Free eye test vouchers and free pair of glasses or money towards designer glasses
Childcare benefits include savings for parents through a workplace nursery
Social Gatherings & Celebrations
Account Administrator in Newcastle upon Tyne employer: Erudus
Contact Detail:
Erudus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Administrator in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Erudus and its role in the food industry. Understanding their mission and values will help you connect better during your conversation.
✨Tip Number 2
Practice your communication skills! Since this role is all about relationship management, make sure you can confidently discuss how you build rapport with clients and suppliers. Role-play with a friend if you need to!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Employers love to see proactive thinkers who can suggest solutions, not just identify problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Erudus. Don’t miss out on this opportunity!
We think you need these skills to ace Account Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Administrator role. Highlight your organisational skills and relationship management experience, as these are key to what we’re looking for at Erudus.
Show Off Your Tech Skills: Since we’re a SaaS business, it’s important to demonstrate your proficiency with tools like Microsoft Excel and any CRM systems you’ve used. Don’t be shy about sharing specific examples of how you’ve used tech to solve problems in the past!
Be Personable: As a key point of contact, your communication skills are vital. Use your application to showcase your ability to build rapport and maintain relationships, whether that’s through phone calls or face-to-face meetings.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Erudus
✨Know Your Stuff
Before the interview, make sure you understand Erudus and its role in the food industry. Familiarise yourself with their services and how they support key accounts. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your People Skills
As an Account Administrator, relationship management is key. Prepare examples of how you've built rapport with clients or resolved conflicts in the past. Be ready to discuss your communication style and how you adapt it to different situations.
✨Be Data Savvy
Brush up on your data management skills, especially with Microsoft Excel and CRM systems. You might be asked about your experience with data integrity and how you handle discrepancies, so have some specific examples ready to share.
✨Demonstrate Your Organisational Skills
Think of times when you've successfully managed multiple tasks or projects. Be prepared to discuss your methods for prioritising work and ensuring nothing slips through the cracks. This will highlight your ability to thrive in a busy environment.
