At a Glance
- Tasks: Manage global accounts, build relationships, and drive customer success.
- Company: ERSG connects top talent with world-class projects in energy and technology.
- Benefits: Flexible working options and a commitment to equality in the workplace.
- Why this job: Join a leading organisation and make a real impact in the energy sector.
- Qualifications: Bachelor's degree and 5+ years in customer success or account management required.
- Other info: Open to applicants across Europe with strong English communication skills.
The predicted salary is between 43200 - 72000 £ per year.
Job Title: Global Account Success Manager Location: Flexible / Global Scope Contract Type: Permanent Industry: Energy / Industrial / Utilities Salary: Competitive The Role: Global Account Success Manager We are currently seeking a Global Account Success Manager to join our client\’s team. This is an exciting opportunity to work with a leading organisation in the energy and industrial sectors, contributing to strategic account growth, customer satisfaction, and global business development. Key Responsibilities Build and maintain strong relationships with key decision-makers across strategic global accounts. Develop and execute tailored customer success plans with clear goals and milestones. Identify cross-sell and upsell opportunities by understanding customer operations and challenges. Monitor account performance and satisfaction through dashboards and data analysis. Advocate for customer needs and gather feedback to inform product and service improvements. Support strategic marketing and competitive intelligence efforts to enhance offering differentiation. Experience Bachelor\’s degree in Business, Engineering, or a related field. 5+ years in customer success, sales, or account management roles, ideally in energy, industrial, or utility sectors. Based in Europe and have european working rights Must have excellent comand of Verbal and written English Strong interpersonal and communication skills with the ability to influence at all levels. Proven track record of driving account growth and customer satisfaction. Experience with CRM systems and data analytics tools. Analytical, proactive, and customer-focused mindset. How to Apply If you\’re interested in this opportunity, please apply with your updated CV About ERSG ERSG is a global workforce solutions provider, delivering highly skilled professionals across the energy, engineering, and technology sectors. We pride ourselves on connecting top talent with world-class projects. ERSG are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff and job applicants. We do not discriminate on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment, or religious background; all decisions are based on merit. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit
PWR Grid Global Account Success Manager employer: ERSG Ltd
Contact Detail:
ERSG Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PWR Grid Global Account Success Manager
✨Tip Number 1
Network with professionals in the energy and industrial sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues and decision-makers who can provide insights into the company culture and expectations.
✨Tip Number 2
Research the company's recent projects and initiatives. Understanding their current focus areas will help you tailor your conversations and demonstrate your genuine interest in contributing to their success.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven account growth and customer satisfaction in your previous roles. Use metrics and data to back up your achievements, as this aligns well with the analytical mindset they are looking for.
✨Tip Number 4
Familiarise yourself with CRM systems and data analytics tools commonly used in the industry. Being able to speak knowledgeably about these tools will show that you're proactive and ready to hit the ground running.
We think you need these skills to ace PWR Grid Global Account Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, sales, or account management, particularly in the energy, industrial, or utility sectors. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific achievements in previous roles that demonstrate your ability to drive account growth and customer satisfaction.
Highlight Relevant Skills: Emphasise your strong interpersonal and communication skills, as well as your experience with CRM systems and data analytics tools. Provide examples of how you've influenced decision-making at various levels in past positions.
Showcase Your Analytical Mindset: In your application, illustrate your analytical and proactive approach to customer success. Discuss how you've used data analysis to monitor account performance and inform strategic decisions.
How to prepare for a job interview at ERSG Ltd
✨Research the Company and Industry
Before your interview, make sure to thoroughly research the company and the energy sector. Understand their key projects, values, and recent developments. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Behavioural Questions
Expect questions that assess your past experiences, especially in customer success and account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you've successfully managed accounts and driven growth.
✨Showcase Your Analytical Skills
Given the emphasis on data analysis in this role, be prepared to discuss your experience with CRM systems and data analytics tools. Highlight specific examples where your analytical skills have led to improved account performance or customer satisfaction.
✨Demonstrate Strong Communication Skills
As a Global Account Success Manager, you'll need to influence decision-makers. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively communicated with various stakeholders in previous roles.