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- Tasks: Lead and manage a team of Assistant Underwriters to ensure top-notch service.
- Company: A leading motor insurance provider with a focus on team performance.
- Benefits: Competitive salary, 25 days annual leave, and personal development support.
- Why this job: Join a dynamic team and make a real impact in customer experience.
- Qualifications: Proven leadership skills and strong interpersonal abilities required.
- Other info: Enjoy a hybrid work model with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading motor insurance provider is seeking an Operational Team Leader to drive team performance in their Swansea office. In this hybrid role, you will lead and manage a team of Assistant Underwriters, ensuring high efficiency and excellent service quality. The successful candidate will have proven leadership skills, strong interpersonal abilities, and a focus on customer experience.
Benefits include:
- Competitive salary
- 25 days annual leave
- Support for personal and professional development
Policy Ops Team Lead | Hybrid (3 days in-office) in Swansea employer: ERS
Contact Detail:
ERS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Ops Team Lead | Hybrid (3 days in-office) in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. We need to nail our responses, especially around leadership and customer experience, to stand out as the perfect fit!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Policy Ops Team Lead | Hybrid (3 days in-office) in Swansea
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've successfully managed teams in the past and driven performance, so share specific examples that showcase your skills.
Focus on Customer Experience: Since this role is all about ensuring excellent service quality, don’t forget to mention your approach to customer experience. We love candidates who can demonstrate a strong understanding of what makes customers happy!
Tailor Your Application: Take a moment to customise your application for this specific role. We appreciate when applicants take the time to align their skills and experiences with what we’re looking for in a Policy Ops Team Lead.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ERS
✨Know Your Stuff
Make sure you understand the motor insurance industry and the specific role of an Operational Team Leader. Brush up on key terms and concepts related to underwriting and customer service, as this will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team. Highlight how you motivated your team, resolved conflicts, and improved performance. This will demonstrate your capability to drive team performance effectively.
✨Emphasise Customer Experience
Since the role focuses on customer experience, be ready to discuss how you've previously enhanced service quality. Share specific strategies or initiatives you've implemented that resulted in positive customer feedback or improved service metrics.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
