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- Tasks: Lead and inspire a team of Assistant Underwriters to achieve top-notch service and efficiency.
- Company: Join the UK's largest specialist motor insurer, dealing with unique vehicles.
- Benefits: Enjoy competitive salary, 25 days holiday, hybrid working, and personal development support.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Proven people management skills and a passion for delivering excellent customer experiences.
- Other info: No weekend or late shifts, plus a range of personalised benefits.
The predicted salary is between 36000 - 60000 £ per year.
ERS is the UK's largest specialist motor insurer – and that’s just one of the things that makes us special. We don’t just deal with the ‘every day,’ we’re talking Classic Cars, Super Cars, Kit Cars and Campers. Motor fleets in their 1000s and some pretty fancy agricultural machinery. If it’s more than your average vehicle, we more than likely insure it.
As one of our frontline Operational Team Leaders you’ll be responsible for effectively leading, motivating and managing a specialist Team of Assistant Underwriters, whilst maintaining optimum efficiency and control of costs in line with the company business plan. Team Leaders are responsible for the achievement of individual and team targets and objectives whilst constantly striving to improve service and quality standards. The location for this role is our Swansea office, and the role is classified as hybrid. Typically, this entails three days in the office and two days working from home.
Key Responsibilities- Plan, organise and lead a team of 10 – 12 to achieve the highest levels of efficiency and service, within budget and whilst maintaining excellent quality standards.
- Set and manage resource requirements for the team including recruitment in conjunction with HR.
- Oversee the tasks and activities within the team providing support, coaching and development as required.
- Promote a culture of effective communication and positive employee engagement.
- Develop and coach the team ensuring levels of competence are in line with role requirements, identifying and implementing training where required.
- Manage performance through regular 121’s, team meetings and performance reviews.
- Provide support to the Operations Managers as appropriate in the production and submission of management information and reporting.
- Embody and amplify the IQUW values.
- Developed, proven people management and leadership skills in a Contact Centre environment.
- Strong interpersonal skills and inspiring leadership capability.
- Excellent communication, stakeholder management and influencing skills.
- The motivation and drive to exceed all key performance indicators.
- A high degree of accuracy.
- A significant focus on delivery of a first-class customer experience.
- Previous experience in the Insurance Industry is ideal, but not essential.
- Experience of Leading a team of 10+ agents.
- Competitive Starting Salary.
- 25 days holiday plus all UK Bank Holiday Days & the option to buy up to 3 days additional leave each year.
- Annual (Discretionary) Bonus Scheme.
- Hybrid Working Model – 3 days in-office & 2 days working from home.
- No weekend working and no late shifts.
- Free on-site parking.
- My Optional Extras Benefit Scheme – Personalised benefits to suit you and your family.
- Discounts & Cashback Savings from a host of well-known retailers.
- Employee Assistance Programme – Provides a range of services including counselling and expert advice and support on a range of matters including legal, financial and well-being.
- Personal & Professional Development Support - A range of professional qualifications and study support to suit your developmental goals.
Policy Operations Team Leader in Swansea employer: ERS
Contact Detail:
ERS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Policy Operations Team Leader in Swansea
✨Tip Number 1
Get to know the company inside out! Research ERS, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with leading a team and achieving targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Policy Operations Team Leader in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Policy Operations Team Leader role. Highlight your leadership experience and any relevant achievements in a contact centre environment to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team and how you can contribute to our mission at ERS. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ERS
✨Know Your Stuff
Make sure you understand the insurance industry, especially the specifics of motor insurance. Brush up on terms like underwriting and risk assessment, as well as ERS's unique offerings. This will show that you're genuinely interested and knowledgeable about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or improved performance. Be ready to discuss your approach to coaching and developing others, as this is key for the Policy Operations Team Leader role.
✨Communicate Effectively
Since strong communication is essential, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences. This will help you convey your points effectively and keep the interview engaging.
✨Emphasise Customer Experience
Be prepared to talk about how you prioritise customer experience in your work. Share specific examples of how you've gone above and beyond to ensure customer satisfaction. This aligns with ERS's focus on delivering a first-class customer experience, which is crucial for the role.
