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- Tasks: Deliver outstanding customer service and support insurance brokers with their enquiries.
- Company: Join the UK's largest specialist motor insurer with an A+ rating.
- Benefits: Competitive salary, 25 days holiday, bonus scheme, and study support.
- Why this job: Be part of a friendly team and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Enjoy a hybrid working model with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motivated, have great communication skills and a desire to achieve then this may be the role for you. Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.
Key responsibilities:
- Work with insurance brokers and direct clients to handle enquiries.
- Respond to customer and broker queries.
- Provide accurate information to customers and brokers about their insurance policy.
- Maintain effective working relationships with brokers and customers.
- Produce documentation, creating and issuing correspondence to customers and brokers.
- Build your knowledge of our products and services to become a subject matter expert.
- Play your part in a culture of change as an individual and as a team member.
Essential qualifications, skills and experience:
This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:
- The ability to work, both, as part of a team and independently.
- A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
- A keen eye for detail and high level of accuracy.
- A deep understanding of what good customer service involves.
- Excellent organisational skills and the ability to prioritise.
- The drive to continually improve the way we work and the services we provide.
Benefits:
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support
Customer Service Representative employer: ERS
Contact Detail:
ERS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research ERS and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding service, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can really help your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at ERS.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we do at StudySmarter!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ERS
✨Know Your Stuff
Before the interview, make sure you understand the basics of motor insurance and the specific services offered by the company. Familiarise yourself with common customer queries and how to address them. This will show your passion for the role and help you stand out.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with handling customer inquiries effectively.
✨Demonstrate Team Spirit
Since the role involves working both independently and as part of a team, be prepared to discuss examples of how you've successfully collaborated with others in the past. Highlight your ability to contribute positively to a team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how the company measures success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.