At a Glance
- Tasks: Join a dynamic team as a Claims Technician, handling customer claims and providing top-notch service.
- Company: ERS is the UK's largest specialist motor insurer, dedicated to unique insurance needs.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and support for professional qualifications.
- Other info: This is an entry-level, full-time role based in Swansea, perfect for high school and college students.
- Why this job: Be part of a diverse team redefining the insurance industry with a focus on customer experience.
- Qualifications: Confident communication skills and a passion for delivering excellent customer service are essential.
The predicted salary is between 28800 - 43200 £ per year.
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The role
The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer.
The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes responsibility for a range of activities including recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.
Key responsibilities
- Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
- Establishing the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries
- Negotiating settlement of claims in an efficient and economical manner
- Maintain accurate estimates of the claim making adjustments where appropriate.
- Ensuring use of our approved suppliers where appropriate.
- Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
- Carry out other reasonable tasks as required by line management.
Desirable behavioural attributes
- Confident and professional communication skills (Oral and Written)
- Excellent phone manner
- Strong interpersonal and relationship building skills
- Articulate and numerate
- Significant focus on delivery of a first class customer experience
- Team player
- Highly organised clear ability to prioritise and deliver on allocated tasks
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support
- A full job description will be foundhere
#J-18808-Ljbffr
Claims Technician in Swansea employer: ERS
ERS in Swansea is an exceptional employer that values its employees by fostering a collaborative work culture and prioritising professional growth. With a focus on high service standards, we offer comprehensive training and development opportunities, ensuring our team members thrive in their roles while enjoying the benefits of a supportive environment. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences in the heart of Swansea.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician in Swansea
✨Tip Number 1
Familiarise yourself with the specific sectors ERS operates in, such as prestige vehicles and agricultural motor insurance. Understanding these areas will help you speak confidently about how your skills can contribute to their unique offerings.
✨Tip Number 2
Highlight any previous experience you have in customer service or claims handling. Be prepared to discuss specific examples of how you've resolved customer issues efficiently, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Research common challenges faced in the insurance industry, particularly in claims processing. Being able to discuss these challenges and propose solutions during your interview will demonstrate your proactive approach and industry knowledge.
✨Tip Number 4
Prepare to showcase your communication skills, especially over the phone. Since the role involves a lot of telephone enquiries, practice articulating your thoughts clearly and professionally to make a strong impression.
We think you need these skills to ace Claims Technician in Swansea
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Claims Technician at ERS. Highlight your relevant experience and skills that align with their requirements in your application.
Tailor Your CV:Customise your CV to reflect the specific skills and experiences that are relevant to the Claims Technician role. Emphasise your communication skills, customer service experience, and any knowledge of insurance processes.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the automotive and agricultural sectors. Mention why you want to work for ERS and how you can contribute to their mission of providing excellent claims service.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at ERS
✨Know Your Insurance Basics
Familiarise yourself with the fundamentals of motor insurance, especially in relation to claims handling. Understanding key terms and processes will help you answer questions confidently and demonstrate your knowledge of the industry.
✨Showcase Your Communication Skills
As a Claims Technician, you'll need to communicate effectively with clients and colleagues. Practice articulating your thoughts clearly and professionally, both verbally and in writing, to impress during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved issues in previous roles. Highlight your ability to negotiate settlements and handle complaints, as these skills are crucial for the position at ERS.
✨Research ERS and Its Values
Take the time to learn about ERS's mission, values, and the sectors they specialise in. Showing that you understand their commitment to customer service and diverse perspectives will set you apart from other candidates.
