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- Tasks: Lead a dynamic claims team, ensuring exceptional service and efficient resolutions.
- Company: Join ERS, the UK's largest specialist motor insurer, and drive your career forward.
- Benefits: Enjoy competitive salary, 25 days holiday, bonuses, health plans, and study support.
- Why this job: Be part of a fast-paced team that values improvement and collaboration.
- Qualifications: Familiarity with insurance principles and strong organisational skills are essential.
- Other info: Opportunities for professional qualifications and additional holiday days available.
The predicted salary is between 36000 - 60000 £ per year.
Drive your Career Forward! A career as a Claims Team Leader at ERS is both challenging and immensely rewarding. This role offers the opportunity to become a key member of a fast-paced, continually evolving team within the UK’s largest specialist motor insurer.
Lead and manage a claims team to deliver exceptional service. Oversee claim recording, phone inquiries, complaints, and payments. Ensure efficient, fair, and economical resolutions, meet targets, and maintain quality standards. Collaborate closely with Underwriting teams to execute propositions seamlessly. Always strive for improvement.
Key Responsibilities:- Manage and develop a team of Claims Technicians with a focus on training, performance, and daily activities.
- Ensure customer phone interactions are professional, courteous, and efficient.
- Monitor communication standards to exceed expectations with customers and service providers.
- Set and manage team resources, collaborating with HR on recruitment.
- Oversee tasks, coach team members, and drive the achievement of operational targets.
- Apply company policies to meet SLA and FCA/PRA requirements.
- Address and resolve complaints effectively and efficiently.
- Familiarity with the legal principles of insurance and contracts.
- Basic knowledge of relevant legal, regulatory, and compliance requirements for products, markets, and distribution channels.
- Knowledge of resource planning and management, ensuring service delivery aligns with operational efficiency.
- Highly organized with a clear ability to prioritize and deliver on tasks.
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Health Cashback Plan
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- The option for professional qualifications and study support
Claims Team Leader employer: ERS
Contact Detail:
ERS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Leader
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly the legal principles and compliance requirements. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Research ERS and their claims process thoroughly. Understanding their values and operational standards will allow you to tailor your responses during discussions and show that you're a great fit for their culture.
✨Tip Number 4
Network with current or former employees of ERS on platforms like LinkedIn. Engaging with them can provide valuable insights into the company and potentially give you an edge in your application.
We think you need these skills to ace Claims Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims management and team leadership. Use specific examples that demonstrate your ability to manage a team, resolve complaints, and meet operational targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the insurance industry and your familiarity with legal principles. Emphasise your leadership skills and how you can contribute to the team's success at ERS.
Highlight Relevant Skills: In your application, focus on skills such as communication, organisation, and problem-solving. Mention any experience you have with resource planning and managing customer interactions effectively.
Show Enthusiasm for Continuous Improvement: Demonstrate your commitment to personal and team development. Mention any previous experiences where you have implemented improvements or training initiatives that led to better service delivery.
How to prepare for a job interview at ERS
✨Showcase Your Leadership Skills
As a Claims Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on training, performance management, and achieving targets.
✨Understand the Insurance Landscape
Familiarise yourself with the legal principles of insurance and relevant compliance requirements. Being knowledgeable about these topics will show that you are prepared for the role and can navigate the complexities of the industry.
✨Emphasise Customer Service Excellence
Since the role involves overseeing customer interactions, be ready to discuss how you ensure professional and courteous communication. Share specific instances where you exceeded customer expectations or resolved complaints effectively.
✨Prepare for Team Management Questions
Expect questions about resource planning and team dynamics. Think about how you would set team resources and collaborate with HR on recruitment, as well as how you would coach team members to meet operational targets.
