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- Tasks: Transport elderly and vulnerable service users to medical appointments, ensuring their comfort and safety.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS with over 2,500 colleagues.
- Benefits: Enjoy a full-time contract, life assurance, mental health support, and a range of corporate perks.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Must have a full UK driving licence, be physically fit, and pass an Enhanced DBS check.
- Other info: Flexible shifts available; join a team committed to equality, diversity, and community support.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic opportunity for an Ambulance Care Assistant to join our team based in Gloucester.
An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you’ll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement.
Your main responsibility will be transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities. This can be carried out as two-person crews or alone, so it is vital to hold a full UK manual driving licence and to have a good degree of physical fitness.
What benefits can you expect?
- Full time, permanent contract – 4 out of 7 days a week across Monday – Sunday. (38 hrs per week depending on rota pattern, 5:00am – 00.30am)
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Other duties include:
- Assisting in the transportation of ‘end of life’ service users, ensuring a high level of empathy is present at all times
- Building rapport by effectively communicating with patients and their relatives/friends
- Responsible for lifting, securing and helping service users in and out of the Ambulance
- Assist with the handing over of patients to appropriate staff on arrival at treatment centres/hospital’s or to family/friends at their homes.
- Transfer patients from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.
- Assisting service users with challenging behaviour and/or mental health illnesses
- Ensuring that the ambulance is kept safe, clean and tidy
To be considered as an ACA, you will need to be:
- Committed to patient care
- An effective communicator and experience of communicating with others in what can often be emotional circumstances
- To be a calm, considerate, careful driver, with no more than three penalty points on your license
- To have a natural flair for team working and collaboration
- Be physically fit for patient handling and moving
- Pass an Enhanced DBS check (company funded)
- Be able to work flexible shifts
- Familiar with the local and surrounding area
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
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Created on 16/07/2025 by TN United Kingdom
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Ambulance Care Assistant employer: ERS Medical
Contact Detail:
ERS Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Care Assistant
✨Tip Number 1
Familiarise yourself with the local area and key healthcare facilities in Gloucester. This knowledge will not only help you navigate efficiently but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Highlight any previous experience in patient care or customer service roles. Being able to showcase your ability to communicate effectively and empathise with vulnerable individuals can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle challenging behaviours or emotional situations, as these are common in the role of an Ambulance Care Assistant.
✨Tip Number 4
Demonstrate your physical fitness by discussing any relevant activities or training you engage in. This can reassure the interviewers of your capability to handle the physical demands of the job.
We think you need these skills to ace Ambulance Care Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Ambulance Care Assistant. Familiarise yourself with the key duties such as patient transportation and communication with service users and their families.
Tailor Your CV: Highlight relevant experience in your CV that showcases your commitment to patient care, effective communication skills, and any previous roles that involved teamwork or physical fitness. Make sure to include your full UK manual driving licence details.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the emotional aspects of the role. Mention specific examples from your past experiences that demonstrate your empathy and ability to handle challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial in a role that involves patient care.
How to prepare for a job interview at ERS Medical
✨Show Your Empathy
As an Ambulance Care Assistant, you'll be working with vulnerable individuals. During the interview, demonstrate your ability to empathise and communicate effectively, especially in emotional situations. Share examples from your past experiences where you provided support or comfort to someone in need.
✨Highlight Your Driving Skills
Since a full UK manual driving licence is essential for this role, be prepared to discuss your driving experience. Mention any relevant qualifications or training you've completed, and reassure them of your calm and careful driving style, especially under pressure.
✨Demonstrate Physical Fitness
The role requires a good degree of physical fitness for patient handling. Be ready to talk about your fitness routine or any relevant experience that showcases your ability to lift and assist service users safely. This will help convey your readiness for the physical demands of the job.
✨Familiarise Yourself with Local Areas
Knowing the local area is crucial for transporting patients efficiently. Before the interview, take some time to familiarise yourself with Gloucester and its surroundings. Mentioning specific locations or routes during your interview can show your preparedness and commitment to the role.
