Credit Controller in Wales

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Working as part of the Credit Control Team based in the Swansea office, this role offers an excellent opportunity to play a vital part in supporting ERS to manage premium payments accurately and efficiently.

Role Purpose

The position includes targeted invoice collection, resolving complex premium queries, processing and reporting payments, and reconciling broker settlements in line with organisational procedures. You will work closely with Brokers, using your strong customer service skills to identify and resolve payment queries promptly, helping to minimise delays and support healthy cash flow across the business. This role calls for confident communication and a collaborative approach, working effectively with brokers and colleagues across multiple teams to deliver the high standard of service that ERS is known for.

Key responsibilities

• Reporting and monitoring aged debt and broker collections.
• Working to set service standards relating to timeliness and accuracy of work.
• Reconciling broker settlements against the company’s receivable balances.
• Identifying queried entries that require resolution.
• Review Broker refund requests as to not impact debt, and process accordingly.
• Strict adherence to overdue process, enacting cancellation for any unpaid balances early to limit exposure and cap aged debt.
• Reconciling broker payments accurately to broker accounts.
• Completion of credit assessments from assigned work and adhoc requests, ability to make informed decisions on potential risks to business.
• Prioritising work to ensure that key activities are completed on time.
• Working to the agreed regulatory standards, including TCF (Treating Customers Fairly) at all times.
• Responsibility for own personal development.
• Embody and amplify the ERS values in all aspects of day-to-day activity ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with ERS values.
• Carry out other reasonable tasks as required by line management.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

Essential

• IT literacy - Microsoft Excel-Intermediate or Advanced essential
• Highly articulate and numerate
• Accurate and efficient account reconciliation skills.
• Knowledge of credit control principles.
• Previous experience in accountancy role
• Confident and professional approach to work
• Capable of providing a first‑class customer experience
• Proactive approach to work and personal/business improvement.
• Enthusiasm for credit control role and achieving objectives.
• Well organised and ability to plan work.
• Adaptability to embrace change – system – process or personal.

Desirable

• Background in commercial (B2B) collection
• Experience of account reconciliation in a high-volume environment.
• Knowledge of FCA regulations
• AAT/ACCA/ CICM advantageous

Core behavioural competencies

• Analysis and decision making
• Commerciality
• Performance focus
• Communication and influence
• Development of self and others
• Resilience and adaptability

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.