At a Glance
- Tasks: Handle claims, resolve enquiries, and negotiate settlements in a fast-paced environment.
- Company: Join the UK's largest specialist motor insurer with a global presence.
- Benefits: Enjoy hybrid working, competitive salary, and top-notch training opportunities.
- Other info: Be part of an inclusive team that values your growth and development.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Overview
About us
ERS Syndicate 218 at Lloyds is managed by Starr.
We are the UK's largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946.
We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs.
Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry.
Starr has grown into one of the world's fastest expanding insurance organisations, writing business in 128 countries across six continents.
Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever changing marketplace.
Join us and become part of our talented and passionate workforce.
ERS has a hybrid working model that offers flexibility while maintaining opportunities for collaboration and connection with colleagues in person.
Our hybrid working model will consist of 3 days per week in the office and 2 days working remotely.
Teams coordinate specific in office days to support collaboration and flexibility.
Role Purpose
The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding.
The role offers the opportunity to become a key member of a fast paced and continually evolving team within the UK's largest specialist motor insurer.
The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers.
This includes recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate.
You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual.
Ensure pre agreed targets and objectives are achieved and constantly strive to improve service and quality standards.
Key responsibilities
- Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
- Establishing the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries
- Negotiating settlement of claims in an efficient and economical manner
- Maintain accurate estimates of the claim making adjustments where appropriate.
- Ensuring use of our approved suppliers where appropriate.
- Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
- Carry out other reasonable tasks as required by line management.
The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies.
This description may be varied from time to time to reflect changing business requirements.
Qualifications, skills and experience
- Confident and professional communication skills (Oral and Written)
- Excellent phone manner
- Strong interpersonal and relationship building skills
- Articulate and numerate
- Significant focus on delivery of a first class customer experience
- Team player
- Highly organised clear ability to prioritise and deliver on allocated tasks
- Core behavioural competencies
- Analysis and decision making
- Innovation and problem solving
- Relationships
- Communication and influence
- Development of self and others
- Resilience and adaptability
- Additional Information
- A full job description will be found here.
Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.
We offer first class training and development opportunities to all employees.
Our aim is to grow our own talent and bring out the best in people.
Claims Technician in Wales employer: ERS Administration Services
At ERS Syndicate 218, managed by Starr, we pride ourselves on being the UK's largest specialist motor insurer, offering a dynamic and inclusive work environment that fosters employee growth and collaboration. With a hybrid working model that balances flexibility and teamwork, we provide first-class training and development opportunities, ensuring our employees thrive in their roles while contributing to our mission of delivering exceptional service to our customers. Join us to be part of a passionate workforce dedicated to innovation and excellence in the insurance industry.
Contact Details:
ERS Administration Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician in Wales
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like ERS Administration Services). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like ERS Administration Services. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Technician in Wales
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at ERS Administration Services.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at ERS Administration Services. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at ERS Administration Services
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at ERS Administration Services to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at ERS Administration Services, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding ERS Administration Services's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
