At a Glance
- Tasks: Lead counter-fraud strategies and improve processes to combat insurance fraud.
- Company: Join Starr, a global leader in insurance with a collaborative culture.
- Benefits: Hybrid work model, competitive salary, and top-notch training opportunities.
- Other info: Inclusive workplace committed to personal and professional growth.
- Why this job: Make a real impact in the fight against fraud while developing your skills.
- Qualifications: Experience in claims counter-fraud and strong analytical skills required.
The predicted salary is between 60000 - 75000 € per year.
ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry.
This role operates on a hybrid basis, offering flexibility while maintaining opportunities for collaboration and connection with colleagues in person. Our hybrid model consists of 3 days per week in the office and 2 days working remotely.
Role Purpose
Reporting to the Head of Counter Fraud, the Counter Fraud Technical Lead will:
- Support ERS’ technical performance of counter-fraud from pre-sale to claim through continuous improvement of processes, investigation techniques and strategy based on sound market, legal and technical knowledge.
- Promote the company’s zero tolerance approach to external insurance fraud.
- Drive excellent operational, financial and customer outcomes by owning key risk points throughout the Counter Fraud investigation lifecycle.
- Constantly strive to improve technical quality standards through identification of areas of opportunity, upskilling of operational teams and sharing best practice.
Key responsibilities
- Assist in the delivery of ERS’ Counter Fraud strategies for Claims and Underwriting protecting ERS from pre-sale to claim.
- Own the customer repudiation and declinature process in counter fraud to include reviewing complex repudiations, managing escalations, and ensuring general best practice.
- Assist with delivering excellent litigation outcomes by providing support around strategy and decision-making including reviewing fraud pleadings, trial suitability and recovery and prosecution options.
- Own organised fraud strategy including the identification, upgrade and management of internal operations and their financial reporting.
- Own the process of loading appropriate entities and subjects to fraud prevention databases and ensuring we adhere to the appropriate regulations.
- Act as a technical referral point for investigation strategy and decision making on complex cases.
- Technical auditing including organised fraud, litigation, repudiations and missed opportunities/leakage.
- Provide input into investigation strategy and appetite for all fraud types.
- Creating and delivering highly technical training as well as being a sign-off point for other training created within the department.
- Own the creation and maintenance of technical fraud documentation both for Counter Fraud and other departments within the business.
- Continual review and technical development of Counter Fraud processes to ensure optimal outcomes, increased efficiency, and continual adherence to current legislative, compliance and regulatory requirements.
The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.
Qualifications, skills and experience
Essential
- Claims Counter Fraud Experience
- Civil litigation experience
- Strong knowledge of organised fraud strategy and case handling
- Knowledge of External Intelligence relating to insurance fraud
Desirable
- Exposure to motor claims fraud litigation
- People management experience
- Policy/Application fraud knowledge
- Process review/improvement experience
Core behavioural competencies
- Analysis and decision making
- Innovation and problem solving
- Performance focus
- Communication and influence
- Development of self and others
- Resilience and adaptability
Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Counter Fraud Technical Lead in Swansea employer: ERS Administration Services
At Starr, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility while ensuring meaningful connections with colleagues, and we are committed to the professional growth of our employees through first-class training and development opportunities. Join us in our mission to combat insurance fraud and be part of a passionate team dedicated to excellence in the insurance industry.
Contact Detail:
ERS Administration Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Counter Fraud Technical Lead in Swansea
✨Tip Number 1
Network like a pro! Reach out to folks in the insurance and fraud sectors on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with counter-fraud strategies and litigation. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you, focusing on those tricky questions about fraud investigation and strategy. The more you practice, the more confident you'll feel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Starr.
We think you need these skills to ace Counter Fraud Technical Lead in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Counter Fraud Technical Lead role. Highlight your relevant experience in claims counter fraud and civil litigation, as well as any specific achievements that showcase your skills in organised fraud strategy.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to explain how your background aligns with our mission at ERS and how you can contribute to our zero tolerance approach to fraud.
Showcase Your Skills:Don’t forget to highlight your analytical and decision-making skills. We want to see how you’ve used these competencies in past roles, especially in relation to improving processes and driving excellent outcomes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at ERS Administration Services
✨Know Your Stuff
Make sure you brush up on your claims counter fraud experience and civil litigation knowledge. Be ready to discuss specific cases you've handled and how you approached them. This will show that you have the technical expertise needed for the role.
✨Understand Organised Fraud Strategy
Familiarise yourself with organised fraud strategies and case handling techniques. Be prepared to share your insights on how to improve processes and outcomes in this area. Showing that you can think critically about these strategies will impress the interviewers.
✨Showcase Your Communication Skills
As a Counter Fraud Technical Lead, you'll need to communicate complex ideas clearly. Practice explaining your past experiences in a way that's easy to understand. This will demonstrate your ability to influence and train others effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to outline your approach to managing escalations or reviewing complex repudiations. Think through your thought process and decision-making strategies beforehand so you can articulate them confidently during the interview.
