Customer Service Representative

About us

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever‑changing marketplace. Join us and become part of our talented and passionate workforce.

The role

We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self‑motivated, have great communication skills and a desire to achieve then this may be the role for you. Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting‑edge technologies in our contact centre here in Swansea. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Key responsibilities

• Work with insurance brokers and direct clients to handle enquiries.
• Respond to customer and broker queries.
• Provide accurate information to customers and brokers about their insurance policy.
• Maintain effective working relationships with brokers and customers.
• Produce documentation, creating and issuing correspondence to customers and brokers.
• Build your knowledge of our products and services to become a subject matter expert.
• Play your part in a culture of change as an individual and as a team member.

Essential qualifications, skills and experience

This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:

• The ability to work, both, as part of a team and independently.
• A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
• A keen eye for detail and high level of accuracy.
• A deep understanding of what good customer service involves.
• Excellent organisational skills and the ability to prioritise.
• The drive to continually improve the way we work and the services we provide.

Core behavioural competencies

• Analysis and decision making
• Relationships
• Performance focus
• Communication and influence
• Resilience and adaptability

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.