At a Glance
- Tasks: Join our team as a Claims Technician, handling customer claims and ensuring top-notch service.
- Company: ERS is the UK's largest specialist motor insurer, dedicated to unique insurance solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, bonuses, and professional development support.
- Other info: Opportunity to work with prestigious clients in automotive, agricultural, and educational sectors.
- Why this job: Be part of a dynamic team that values diversity and strives for excellence in customer service.
- Qualifications: Strong communication skills and a passion for delivering exceptional customer experiences are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
About us
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The role
The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer.
The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes responsibility for a range of activities including recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.
Key responsibilities
- Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
- Establishing the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries
- Negotiating settlement of claims in an efficient and economical manner
- Maintain accurate estimates of the claim making adjustments where appropriate.
- Ensuring use of our approved suppliers where appropriate.
- Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
- Carry out other reasonable tasks as required by line management.
Desirable behavioural attributes
- Confident and professional communication skills (Oral and Written)
- Excellent phone manner
- Strong interpersonal and relationship building skills
- Articulate and numerate
- Significant focus on delivery of a first class customer experience
- Team player
- Highly organised clear ability to prioritise and deliver on allocated tasks
Benefits
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support
Benefits
- A full job description will be foundhere
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Claims Technician employer: ERS Administration Services
At ERS Syndicate 218, managed by Starr, we pride ourselves on being the UK's largest specialist motor insurer, offering a dynamic and inclusive work environment that fosters employee growth and collaboration. With a hybrid working model that balances flexibility and teamwork, we provide first-class training and development opportunities, ensuring our employees thrive in their roles while contributing to our mission of delivering exceptional service to our customers. Join us to be part of a passionate workforce dedicated to innovation and excellence in the insurance industry.
Contact Details:
ERS Administration Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician
✨Tip Number 1
Familiarise yourself with the specific sectors ERS operates in, such as prestige motor and agricultural insurance. Understanding these areas will help you speak confidently about how your skills align with their needs during any discussions.
✨Tip Number 2
Brush up on your negotiation skills, as this role involves settling claims efficiently and fairly. Consider role-playing scenarios with a friend to practice articulating your approach to resolving disputes and handling customer inquiries.
✨Tip Number 3
Network with professionals in the insurance industry, especially those who work in motor insurance. Attend relevant events or join online forums to gain insights and potentially make connections that could help you stand out.
✨Tip Number 4
Demonstrate your commitment to customer service excellence by preparing examples of how you've gone above and beyond for clients in previous roles. This will showcase your alignment with ERS's focus on delivering a first-class customer experience.
We think you need these skills to ace Claims Technician
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of a Claims Technician. Tailor your application to highlight relevant experience in customer service, claims handling, and communication skills.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles that involved customer interaction, claims processing, or working within the automotive or insurance sectors. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for the automotive industry and your understanding of the unique needs of clients in this sector. Make sure to express your enthusiasm for joining ERS and contributing to their mission.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in claims handling.
How to prepare for a job interview at ERS Administration Services
✨Know the Company Inside Out
Before your interview, make sure you research ERS thoroughly. Understand their values, the sectors they specialise in, and their approach to customer service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
As a Claims Technician, you'll need to communicate effectively with clients and colleagues. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've successfully handled customer inquiries or resolved complaints in the past.
✨Showcase Your Problem-Solving Abilities
The role involves negotiating settlements and resolving claims efficiently. Be ready to discuss specific situations where you've had to think on your feet and come up with effective solutions. Highlight your analytical skills and ability to work under pressure.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you determine if ERS is the right fit for you.
