Trainee Motor Fleet Underwriter in City of London

About us

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever‑changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

ERS is a leading underwriter of a wide range of specialist motor insurance products. Within ERS’s strategy of being the UK’s leading specialist motor insurer, our focus is on delivering sustainable, high margin growth in these segments through the provision of high‑quality propositions to a wide range of broker partners. The Underwriter’s primary responsibility is to write a range of medium to complex risks within the products risk appetite and within own individual underwriting authority. You will also act as a referral point for team members with a lower level of authority helping to develop their technical knowledge and understanding. The role is market visible which will see you working closely with our broker partners and forming solid trading relationships, these relationships will help ERS achieve their short‑ and long‑term financial plans by seeking to broaden our market penetration. Success in the role will require technical expertise in our product(s) and frequent collaboration with other business functions to ensure that we leverage capabilities from across the business in delivering first class propositions to our chosen market.

Key responsibilities

• Contributing to the execution of the underwriting strategy for the Class of Business, working within the agreed risk appetite and own individual authority to process quotes, renewals, mid‑term adjustments and cancellations.
• Providing input to the development of our underwriting appetite for our product(s) based on your market knowledge and product expertise to take advantage of market opportunities.
• Assisting in the management of portfolio performance through the analysis of results and the ability to make recommendations which will drive continuous performance improvement.
• Supporting the Team Leader and Operations Manager to create a high‑performance culture by demonstrating role model behaviours.
• Work with the operational leadership team & technical training team to help identify training needs and support employee development through feedback, coaching and training to improve team competency and performance.
• Always aiming to get things right first time, achieving the agreed levels of quality.
• Act as our first line of defence. Understand and adhere to the zero‑tolerance fraud strategy by identifying and referring potentially fraudulent activity to the Policy Validation Unit within the required timeframe.
• Having significant awareness of and ensuring adherence to all regulatory requirements, guidelines and working practices – both internally and externally.
• Understand and adhere to the complaint handling process, attempting to resolve complaints informally whenever possible and referring any unresolved complaints to the escalation point or Customer Relations within the specified time‑frame.
• Proactively seeking to learn and develop to ensure the best possible performance.
• Support and actively demonstrate through behaviours, interactions and appearance, the high‑performance culture ERS aspires to develop.
• Achieve personal performance targets and work collaboratively with others to deliver against our combined key metrics, business objectives and strategy.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

• Aptitude for utilising data from various sources in decision making, with excellent attention to detail and accuracy.
• Good commercial awareness that allows you to identify and take advantage of market opportunities.
• The ability to communicate clearly and efficiently at all levels.
• Innovation and problem‑solving skills, using creative ways to address challenges.
• Possessing interpersonal skills which will allow you to build and maintain relationships with both internal stakeholders and broker partners.
• Being comfortable with potentially challenging conversations.
• A clear desire to continually learn and develop, embracing available opportunities for growth.
• Performance focused, setting stretching and motivating goals, and developing structured plans to deliver desired outcomes.
• Achieving the highest standards possible through teamwork and collaboration.
• Shows a positive and tenacious approach to challenge, adapting quickly to change, whilst conveying awareness of own and others’ emotions when under pressure.

Core behavioural competencies

• Analysis and decision making
• Innovation and problem solving
• Strategic perspective
• Commerciality
• Relationships
• Performance focus
• Resilience and adaptability

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.