Support Specialist - Ernst & Young

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The Global Law Market Enablement (ME) role is accountable for driving the delivery of strategic go-to-market initiatives across global Law. They play a critical role raising internal brand visibility, not only within the Law Sub-Service Line (SSL) but also globally cross Tax SSL and cross Service Line. This role involves strategic planning, project oversight and stakeholder collaboration across Law competencies, markets, clients and industries to execute and monitor priority initiatives, driving operational efficiency.

Your Key Responsibilities

• Collaborating with senior leadership to define go-to market efforts and align them with both Law, Global Tax and EY's overall strategy.
• Coordinating with global account teams to enhance Law positioning on top pursuits.
• Driving the development of, and deploying, go-to-market materials to educate account teams on strategic offerings and initiatives.
• Overseeing Global Law enablement efforts (e.g., proposals, win/client success stories).
• Monitoring industry developments, client feedback, trends and market share to recommend improvements and innovations in business strategy and management.
• Providing thought leadership and insights on key issues impacting Law clients.
• Identifying and allocating resources effectively, including personnel, budget, and technology, to support go-to-market initiatives.
• Coordinate with xSL/xSSL teams to increase internal collaboration.
• Teaming with BMC, Sector and Market teams to elevate the brand, building awareness both internally and externally, ensuring Law is represented in priority campaigns and growth initiatives.
• Collaborating with key functions such as Talent, Finance, BMC, Knowledge Insights and Operations to ensure cohesive strategy execution and alignment.
• Communicating with stakeholders at all levels, including senior leaders and project teams across multiple countries to ensure alignment and address any concerns, while navigating diverse cultural contexts and ensuring sensitivity to local practices and regulations.
• The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.

Analytical/decision making responsibilities:

• Development of recommendations for strategic direction and/or ability to assist in problem solving as strategic issues arise.
• Proactively anticipates problems before they occur, defines the problems, and identifies the possible/apparent causes.
• Makes key decisions and suggestions based on a solid understanding of the firm's business objectives and own experience/knowledge.
• Uses reasoning to develop alternatives and recommendations for key decisions.
• Ability and authority to resolve challenges related to specific projects that are of varying complexity.

Knowledge and skills requirements:

• Must be proactive and a self-starter capable of translating strategy into tactical execution.
• Comprehensive knowledge and understanding of EY's organization, strategy and culture.
• Expertise in managing market growth and enablement activities.
• Able to effectively navigate EY's matrix organization to access, inform and engage the right people at the right time.
• Good understanding of the EY Tax practice and SSLs including growth drivers, sectors and solutions.
• Demonstrates knowledge, skills and abilities concerning global business fundamentals, ethics and cross-cultural/geographical sensitivities.
• Strategic thinking; ability to connect, identify less obvious opportunities, create impact without explicit direction.
• Team player with strong leadership, people management and interpersonal/relationship skills aligned to the firm's culture and values.
• Strong skills and prior experience with work across geographically dispersed virtual teams.
• Highly seasoned project management skills and experience with the ability to prioritize and manage multiple strategic, complex projects and initiatives simultaneously.
• Must be well organized to drive initiatives forward across a varied set of stakeholders and deadlines.
• Proven ability to work closely with stakeholders and colleagues at all levels, including senior leaders, to influence and deliver desired outcomes.
• Exceptional written and verbal communication, listening, and interpretation skills enable effective presentation and consultation.
• Adept at collaborating with varied personalities and work styles, while maintaining professionalism and integrity, especially in time-sensitive initiatives.
• Excellent attention to detail with a proven track record in supporting executive teams in a high-performing environment and ability to collaborate/develop thought leadership content.
• Strong analytical and problem-solving abilities, as well as pragmatism to drive outcomes that are both financially sound and operationally feasible.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint with high technology skills.

Supervision responsibilities:

• Responsible for coaching and developing other team members and ensuring the core team collaborate and work effectively together.
• Directing other team members to support with delivery of high standard materials.
• Responsible for executing the strategic direction and operational excellence of Law and Tax, acting as role model to others.

Education:

• University/Bachelor's degree in Law/Tax/Commerce/Business Management or related field.
• Additional professional qualifications, such as PRINCE2® or PMP, are desirable.

Experience:

• 8+ years of experience in a professional services firm or large global organization in an advisory role.
• Considerable experience of operating and influencing across multiple levels of an organization and working with global virtue teams/networks.
• Project management experience and excellent stakeholder management and communication skills with a track record in managing complex stakeholder programs.
• Good understanding of project governance and change management principles.
• Understanding of P&L and general firm financials.

Location:

• Global role based in EMEIA timezone; will require flexibility to work across time zones.
• Limited travel might be required.