This role sits within EY Technology - On-site Services, providing hands-on support across IT asset management, stock control, and end-user device build and migration services. The role is highly operational and customer-facing, supporting new joiners, leavers, PC refresh activity, and wider IT projects while ensuring accurate asset records and strict adherence to EY security, lifecycle, and governance processes. The role includes physical activity and direct engagement with EY personnel.,
- Receive, store, issue, and dispose of IT hardware and consumables in line with defined processes
- Maintain accurate hardware asset records in ServiceNow, including IMAC updates
- Carry out regular physical stock takes and investigate discrepancies
- Build, image, configure, and prepare PCs for new joiners, replacements, loan devices, and lost/stolen scenarios
- Diagnose PC faults and raise support tickets with hardware manufacturers
- Perform end-user data and settings migrations following standard checklists
- Allocate devices to engineers and manage returns to IT Stores
- Issue laptops and peripherals to new starters and manage leaver returns
- Install additional software and perform quality assurance checks
- Support PC refresh programmes, office moves, events, and other IT projects
- Adhere to all EY Information Security, asset security, and lifecycle management policies
- Provide professional, responsive customer service and elevate issues where required
- Experience in a customer-focused, professional services or IT support environment
- Strong administrative and asset management experience with high attention to detail
- Good working knowledge of PC hardware, software builds, and IT equipment lifecycles
- Confident working with asset management and ordering systems (e.g. ServiceNow, Mercury)
- Strong organisational skills with the ability to manage conflicting priorities
- Clear written and verbal communication skills
- Proficiency in Excel and standard business tools
- Practical problem-solving skills and a proactive approach
Personal Attributes
- Professional, reliable, and customer-focused
- Flexible, "can-do" mindset with the ability to adapt in a fast-paced environment
- Comfortable handling routine tasks as well as time-sensitive operational issues
- Self-motivated team player with a strong sense of ownership and accountability
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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On-Site Technology Asset & Logistics Associate employer: Ernst & Young
EY is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee growth and development. With a commitment to flexible working arrangements and a comprehensive Total Rewards package, employees can tailor their benefits to suit their needs while contributing to cutting-edge cyber security solutions in a rapidly expanding global practice. Join us in London, Manchester, or Scotland, and be part of a team that values collaboration, innovation, and making a meaningful impact in the world of cyber security.
