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Managing a number of GCR contracts, some with client interface and some in a supervisory
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service delivery role.
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Proactively managing service delivery risk across those contracts through the use of issue
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and risk logs and the implementation of escalation processes.
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Developing and maintaining relationships with key contract stakeholders (internal and external) across multiple jurisdictions and ensuring effective and timely communication.
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Manage contract governance including adherence to agreed process and procedures
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Manage contract reporting against service level agreements (SLAs) and key performance
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indicators (KPIs) ensuring timely resolution of issues
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Provide guidance and support to peers, colleagues and clients on contractual issues, and
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oversee local fee and scope negotiations
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Setting clear objectives and expectations for junior team members including day-to-day
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responsibility for the management of offshore team members.
Finance
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Reviewing budgets and resourcing requirements on a regular basis and supporting the
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Global Engagement Leader in meeting the margin goals for the accounts.
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Billing UK fees according to agreed contract billing schedule.
Quality and Risk Management
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Supporting the Global Engagement leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables.
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Liaising with Global and Tax QRM and legal teams in the resolution of client service management issues.
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Maintaining the specified contractual framework and supporting agreements for all engagements.
Detailed scoping and process assessments
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Supporting a client understand full suite of compliance filings currently undertaken in countries
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Review and suggesting improvements to compliance and reporting processes considering data sources, hand-off points and controls
Business development and proposal assistance
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Working with the Global Engagement Leader to support pursuit and proposal activities, in response to client RFPs. This includes running global pricing exercises and being a part of EY’s presentation team at client pitches.
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Support development of client business case for change
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Identify opportunities for additional EY services and or extensions to EY outsourcing services for existing EY clients.
Compliance methodology
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Sharing successful tools, techniques and approaches with other GCR team members;
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Project managing small GCR development projects.
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Strong client relationship management skills with ability to develop quality outputs to clients
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Negotiation skills, able to sustain opinion and handle challenges
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Process design skills
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Business development skills, able to identify and convert opportunities to sell work
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Effective time management, ability to remain calm when under pressure to meet deadlines
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Experience of coaching and developing more junior staff
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Ensure delivery of quality work and take day to day leadership of delivery team
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Change orientated with flexible approach
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Innovative mindset with a focus on problem solving
To qualify for the role, you must have:
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Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team
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ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification
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Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor own budget. A PRINCE2 qualification or similar would be beneficial.
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Experience of managing international projects
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Process and technology design skills
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An undergraduate or post-graduate degree
Ideally, you’ll also have
- Project management skills, plan and prioritize work, meet deadlines, monitor own budget
What we look for
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Excellent communicator in a range of situations both written and oral
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Enthusiastic and flexible attitude to work
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Individual with an understanding of tax regimes
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Ability to work across a range of projects and clients often with tight deadlines
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Strong commercial and negotiation skills
Contact Detail:
Ernst & Young Recruiting Team