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For Companies At a Glance
- Tasks: Support bespoke learning programmes and manage client communications.
- Company: Join EY, a global leader in professional services with an inclusive culture.
- Benefits: Enjoy opportunities for growth, diverse experiences, and a supportive work environment.
- Why this job: Be the face of EY, enhancing client experiences while developing your skills.
- Qualifications: Experience in client administration and strong organisational skills are essential.
- Other info: This role offers exposure to a variety of clients and sectors.
The predicted salary is between 28800 - 43200 £ per year.
At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. Join us and build an exceptional experience for yourself, and a better working world for all.
Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start-ups, owner managed to private equity/entrepreneurial venture backed, covering various sectors. It is also the delivery hub for many of the managed services we deliver for UK and global clients, meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses.
The opportunity
Our People Advisory Services managed services team are looking for a delivery consultant to join our Belfast Office. As a delivery consultant, you are a critical team member responsible for supporting bespoke learning and coaching programmes. You are the face of the EY service to both clients and delegates and have a key role to play in offering them a great experience. You report to the Learning Delivery Manager.
Your key responsibilities
- Managing and communicating with programme delegates on all aspects of their programme including issuing joining instructions, collecting feedback, monitoring mailboxes and sending out calendar invitations.
- Setting up workshops (face to face and virtual), learning platforms and diagnostics as required.
- Communicating with clients regarding programme logistics including workshop dates and locations.
- Booking associates and coaches.
- Maintaining and updating trackers.
- Supporting the smooth administration of all client programmes.
- Handling customer enquiries and calls.
- Logging enquiries and complaints (when they arise).
- Supporting and conducting administrative activities to enable key service user journeys through our services such as setting up accounts, processing bookings and generating invoices.
- Supporting the learning evaluation team with the preparation and distribution of feedback surveys and analysis of results.
Skills and attributes for success
We are looking for delivery consultants who have experience in client administration in a fast-paced environment such as a professional services firm operational delivery centre or similar. For this role, the ability to collaborate effectively with colleagues and good attention to detail with the ability to accurately follow agreed processes are key requirements.
To qualify for the role you must have
- Experience of managing administrative operations.
- A commitment to delivering exceptional client service with good stakeholder management skills.
- Good organisational skills.
Ideally, you'll also have
- Experience of delivering HR related services such as learning, education or workforce analytics.
- Data analysis skills.
Client Service Specialist - Ernst & Young employer: Ernst & Young
Contact Detail:
Ernst & Young Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Specialist - Ernst & Young
✨Tip Number 1
Familiarise yourself with EY's culture and values. Understanding their commitment to inclusivity and exceptional client service will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of EY, especially those in the Client Services Team. They can provide valuable insights into the role and the company culture, which can help you tailor your conversations and demonstrate your genuine interest.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that highlight your organisational skills and ability to manage client relationships. Being able to articulate these experiences clearly will set you apart as a strong candidate.
✨Tip Number 4
Stay updated on industry trends related to client services and learning delivery. Showing that you are knowledgeable about current practices and challenges in the field will demonstrate your commitment to professional growth and your readiness for the role.
We think you need these skills to ace Client Service Specialist - Ernst & Young
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client administration and any roles that demonstrate your organisational skills. Use keywords from the job description to align your experience with what EY is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your commitment to exceptional client service. Mention specific examples of how you've successfully managed administrative operations or collaborated with colleagues in a fast-paced environment.
Highlight Relevant Skills: In your application, emphasise your attention to detail and ability to follow processes accurately. If you have experience in HR-related services or data analysis, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role at EY.
How to prepare for a job interview at Ernst & Young
✨Showcase Your Client Service Experience
Make sure to highlight any previous experience you have in client administration or service delivery. Be prepared to discuss specific examples where you successfully managed client relationships and delivered exceptional service.
✨Demonstrate Organisational Skills
Since the role requires strong organisational abilities, come ready to share how you manage multiple tasks and priorities. You could mention tools or methods you use to stay organised and ensure nothing falls through the cracks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer enquiries or complaints. Think of scenarios from your past experiences where you effectively resolved issues and improved client satisfaction.
✨Familiarise Yourself with EY's Culture
Research Ernst & Young's values and culture before the interview. Being able to articulate how your personal values align with theirs will show that you're a good fit for their team and committed to contributing positively to their work environment.
