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For Companies At a Glance
- Tasks: Lead innovative ServiceNow projects and deliver impactful solutions for diverse clients.
- Company: Join EY, a global leader in consulting with a focus on inclusivity and growth.
- Benefits: Competitive pay, flexible working, continuous learning, and a supportive culture.
- Why this job: Make a real difference in digital transformation while developing your career.
- Qualifications: Experience with ServiceNow and strong people management skills required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 60000 - 80000 £ per year.
Location: London
Date: 20 Mar 2026
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity
We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. You’ll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients’ digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform.
Your key responsibilities
- Work with a portfolio of clients, transforming AI, Agents, CMDB / CSDM, IT, HR, Moveworks, CRM, Risk and Security or other capabilities through the ServiceNow platform.
- Deliver quality, insightful solutions and balance priorities.
- Lead a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform.
- Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate potential solutions.
- Develop and contribute technically and functionally to solutions and sales.
- Lead the development team within our customers to ensure outstanding outcomes and quality experiences.
- Set up and lead ways of working to ensure positive execution of development.
- Provide and set assurance standards throughout the development lifecycle.
- Meet and manage deadlines individually or as part of a team.
- Build effective relationships with clients, positively impacting engagements and stakeholders.
- Participate in knowledge sharing and good practice development.
- Coach and develop others, acting as a positive role model.
Skills and Attributes for Success
- An open, inclusive growth mindset with a passion for collaboration.
- A good communicator with the confidence to engage at different levels.
- Ability to build great relationships and create impact.
- Resilience in the face of challenges, collaborating and influencing.
- Self-starting, able to work independently and as part of a team.
- Able to adapt approaches to suit client requirements.
- Flexibility to travel as required.
To qualify for the role, you must have:
- Previous experience of ServiceNow.
- ServiceNow CMDB / CSDM knowledge.
- A proven track record of implementing ServiceNow, delivering to deadline and milestones.
- ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules.
- Demonstrable evidence of delivering real and sustainable ServiceNow solutions.
- Some experience of people management and ability to manage different types/groups of stakeholders.
Ideally, you’ll also have:
- Relevant professional experience, including previous work with a Big 4, global management consultancy firm, niche consultancy or in-house role with exposure to ServiceNow projects.
- Experience of Financial Services across Banking, Insurance or Wealth Asset Management.
- Experience with broader ServiceNow solutions and/or other SaaS/PaaS tools.
What we look for
We’re interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset.
What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
Technical Manager - ServiceNow - (Financial Services) employer: Ernst & Young Advisory Services Sdn Bhd
Contact Detail:
Ernst & Young Advisory Services Sdn Bhd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager - ServiceNow - (Financial Services)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at EY. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with ServiceNow, don’t just talk about it—demonstrate it. Consider creating a portfolio or a case study of your past projects to showcase your expertise during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for Technical Manager roles and practice your responses. We want you to feel confident and ready to impress the hiring team at EY.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining EY and being part of their mission to build a better working world.
We think you need these skills to ace Technical Manager - ServiceNow - (Financial Services)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Manager role. Highlight your experience with ServiceNow and how it aligns with the responsibilities mentioned in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your previous roles; share specific examples of projects you've led or contributed to, especially those related to ServiceNow. We love seeing tangible results, so include metrics or outcomes where possible to demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for collaboration and how you’ve fostered inclusive environments in past roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it’s a great way to explore more about us and what we stand for at EY!
How to prepare for a job interview at Ernst & Young Advisory Services Sdn Bhd
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around CMDB and CSDM. Be ready to discuss specific projects you've worked on and how you've implemented solutions that delivered real results.
✨Showcase Your Leadership Skills
As a Technical Manager, you'll need to demonstrate your ability to lead teams and manage stakeholders. Prepare examples of how you've successfully led projects or facilitated workshops, highlighting your collaborative approach and the positive outcomes achieved.
✨Understand EY's Culture
Familiarise yourself with EY's values and culture. They place a strong emphasis on inclusivity and collaboration, so be prepared to discuss how you embody these values in your work and how you can contribute to their mission of building a better working world.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about past challenges you've faced in your roles and how you navigated them, particularly in the context of digital transformation and client engagement.