Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead technology adoption and enhance user experience across diverse regions.
- Company: Join EY, a global leader in technology and consulting.
- Benefits: Flexible work environment, career development, and a diverse culture.
- Why this job: Make a real impact by shaping technology solutions for users worldwide.
- Qualifications: 10+ years in IT, strong stakeholder management, and sales experience.
- Other info: Dynamic role with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Other locations: Anywhere in Region
Requisition ID: 1664657
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure for EY end users. Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.
This position is part of the Service Adoption (SA) team within Enterprise Technology at EY. The team is dedicated to delivering end user technologies efficiently and ensuring users fully leverage these tools to maximize value. The Service Adoption Regional Engagement Lead is responsible for aligning the deployment of technologies and the execution of business change campaigns with local regional requirements and stakeholder expectations. The role’s main objective is to maintain strong alignment with local stakeholders—Business Relationship Managers (BRMs) and country representatives—regarding Service Adoption initiatives, foster positive client relationships across regions, and oversee the rollout of Enterprise Technology products and services tailored to local needs.
The primary regions covered for this specific role are UK & Ireland, Europe West, Europe Central, and Africa. The selected candidate will assess the needs of EY member firms, identify specific requirements, and customize business change campaigns to facilitate the seamless delivery and adoption of new technologies.
Key responsibilities include:
- Keeping BRMs and country stakeholders informed of technology changes and their impact.
- Analysing business data to evaluate adoption metrics.
- Adapting global change campaigns to fit local contexts.
- Serving as the voice of the customer, representing regional perspectives in the development and customization of technology solutions.
Exceptional communication skills, the ability to engage stakeholders at all levels, strong sales capabilities, and superior organizational abilities are essential for success in this role. This is a non-client facing and internal role in EY Global IT. Great flexibility to work from a home office with limited travel. This role is guided by the Service Adoption Global Engagement Lead.
Your key responsibilities:
- Liaise with Clients: Engagement leads oversee the client (internal to EY – MF & EY Tech stakeholders) relationships and engage as the first point of contact. They help clients implement services and projects, define best approaches per country and help senior stakeholders (BRM, CMP, CFO) make the best decisions for continued service improvement.
- Business Relationship Management: On-going business relationship management is key for an engagement lead. Relationships will have to be managed by region, country and all service lines including external vendors and clients.
- Analyze Business Data: Engagement Leads help analyse country status, review financial data, return on investment and project budgets allowing for more accurate and focused proposals.
- Identify Upselling Opportunities: Engagement leads identify new concepts and develop ways to upsell and cross-sell to increase revenue and build brand awareness.
- Prepare Reports & Improve Performance: Engagement leads manage country and client reporting, keeping everyone aligned on resourcing and timescale.
- Internal Alignment: A key duty will be aligning the various processes within the Service Adoption function to work efficiently together.
- Senior Project Management: Engagement leads will be managing multiple projects at any one time and working with multiple project managers and change managers.
Skills and attributes for success:
- Education: College degree in business or related technology field (Computer Science, Business Management, Communications, Organizational Change, Engineering, etc.)
- Experience: A minimum of 10-years experience in an IT and client related work. A minimum of 5-years experience in senior stakeholder management and business relationship management.
- Proven experience leading, managing and growing large scale user experience and development projects.
- Experience with Microsoft platforms and applications including AI, Copilot, Teams, Power Platform, Telecommunication, Video Conferencing.
- Experience in varied software development methodologies, including Waterfall and Agile.
What we look for: Individuals who have the right mix of technical and business mind-set having some sales experience and stakeholder management of senior leadership.
What we offer you: At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
Service Adoption Regional Engagement Lead, Global IT employer: Ernst & Young Advisory Services Sdn Bhd
Contact Detail:
Ernst & Young Advisory Services Sdn Bhd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Adoption Regional Engagement Lead, Global IT
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Adoption Regional Engagement Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with Microsoft platforms and your knack for stakeholder management. Tailor your pitch to what they’re looking for, and don’t be shy about sharing your successes.
✨Tip Number 3
Prepare for interviews by researching EY’s culture and values. They’re all about building a better working world, so think about how your experience aligns with that mission. Bring examples of how you’ve fostered positive client relationships and driven technology adoption in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at EY and ready to contribute to their innovative tech solutions.
We think you need these skills to ace Service Adoption Regional Engagement Lead, Global IT
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Service Adoption Regional Engagement Lead. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills—demonstrate them! Provide specific examples of how you've successfully managed stakeholder relationships or led projects in the past. This will help us see how you can bring value to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it's relevant to the role, and make sure your key achievements stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ernst & Young Advisory Services Sdn Bhd
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft platforms like Teams and Power Platform. Brush up on how these tools can enhance user experience and be ready to discuss specific examples of how you've used them in past roles.
✨Showcase Your Stakeholder Management Skills
Prepare to share concrete examples of how you've successfully managed relationships with senior stakeholders. Think about times when you’ve had to adapt your approach based on their needs and how you’ve built trust over time.
✨Demonstrate Your Analytical Mindset
Be ready to talk about how you’ve used data to drive decisions in previous roles. Discuss any experience you have with analysing business metrics and how that has influenced project outcomes or client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges related to service adoption and client engagement. Think through potential scenarios and how you would apply your problem-solving skills to ensure successful project delivery.
