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For Companies At a Glance
- Tasks: Provide on-site IT support and resolve tech issues for end users.
- Company: Join EY, a global leader in technology services and solutions.
- Benefits: Gain future-focused skills, flexible work environment, and diverse culture.
- Why this job: Make a real impact while working with innovative technologies and exceptional teams.
- Qualifications: Experience in IT support, strong communication skills, and passion for technology.
- Other info: Opportunities for career growth and learning in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Enterprise Technology provides reliable, secure and resilient technology services and solutions that enable an exceptional technology experience for over 300,000 EY people world-wide.
As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class-tier technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). We are the ‘face of Enterprise Technology’, providing services to end users in person within our offices. We provide and support the hardware and software our customers need to service our clients. We engage with customers at every opportunity to raise their awareness of and help them make the most of the available technology.
The selected candidate will enjoy working as part of a team and have a proactive helpful approach. You will be well organised and able to prioritise your workload. You will be passionate about technology and comfortable discussing technology topics with customers at all levels. And, you will be highly motivated to deliver exceptional client service.
Your key responsibilities
- Resolving Incidents and Requests associated with end user software, PC hardware, mobile technologies, printers
- Documenting all actions on the ticket in ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organisations
- Keeping customers informed on progress of their ticket until they have agreed the resolution
- Maintaining a broad understanding of EY Technology and the Firm’s organisations and service offerings in order to identify the best outcomes for customers
- Taking care of the firm’s hardware assets by timely and accurate recording of all asset assignments
- Maintaining awareness of EY Information Security policies and processes and ensuring these are adhered to
- Conference room support; may include Microsoft Surface Hubs, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), regular meeting room checks.
- Assisting with projects, including support for firm sponsored events, office moves or buildouts and TechBars (technology showcase)
- Assisting with PC builds and configuration
- Remote hands support for comms rooms; with direction from global specialist teams (eg, checking ports, tracing cables, rebooting hardware, upgrading devices)
- VIP / White glove support for identified key leaders
- As required, travel to other EY office locations
This role is required to physically work in an EY office.
Skills and attributes for success
- Extensive experience supporting Windows and Microsoft 365 in an enterprise environment
- Broad knowledge of PC hardware, mobile devices and peripherals
- Excellent written and verbal communication skills
- Well organised, ability to multitask, prioritise your workload and meet SLAs
Ideally, you’ll also have
- Three years support experience in a professional services organisation
- Broad understanding of IP networking concepts
- Experience working in an ITIL environment
- Microsoft or other relevant professional qualifications
- ServiceNow experience or similar service management tool
- Mac support experience
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Are you ready to shape your future with confidence? Apply today.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
On-site Technology Support Services in Manchester employer: Ernst & Young Advisory Services Sdn Bhd
Contact Detail:
Ernst & Young Advisory Services Sdn Bhd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Technology Support Services in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at EY through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you’ll be supporting Windows and Microsoft 365, make sure you can confidently discuss troubleshooting steps and solutions. Practice common scenarios you might face in the role.
✨Tip Number 3
Show your passion for technology during the interview! Share examples of how you've helped others with tech issues or improved processes. This will demonstrate your proactive approach and commitment to exceptional client service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the EY team and shaping a better working world together.
We think you need these skills to ace On-site Technology Support Services in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the On-site Technology Support Services role. Highlight your experience with Windows, Microsoft 365, and any relevant IT support roles you've had. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to show us you can communicate effectively with clients at all levels.
Highlight Your Organisational Skills: Being well-organised is key for this position. In your application, mention any experiences where you successfully managed multiple tasks or prioritised workloads. We love to see candidates who can juggle responsibilities while maintaining high-quality service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're proactive and keen on joining our team at EY!
How to prepare for a job interview at Ernst & Young Advisory Services Sdn Bhd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and any other relevant technologies. Be ready to discuss your experience with PC hardware and mobile devices, as well as how you've resolved issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with clients, prepare examples that highlight your ability to provide exceptional service. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Familiarise Yourself with EY's Culture
Research EY’s values and mission. Understanding their commitment to building a better working world will help you align your answers with their goals and demonstrate that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like troubleshooting a tech issue or managing multiple requests at once. Practise articulating your thought process clearly and confidently.
