Manager - Managed Learning Service (MLS), Financial Services, People Consulting

Location: London

We are proud to partner with the world’s leading financial services organisations, harnessing the power of their people and enabling them to perform at their best. Transforming the world of work, together we are:

• Revolutionising employee experiences
• Innovatively building capability and learning solutions
• Redesigning organisations, evolving cultures and driving behavioural change
• Successfully navigating a dynamic and complex regulatory change environment

There has never been a more exciting time to be working with our clients on the people agenda. We are delighted to be inviting new members to join our fast-growing team, EY People Consulting (Learning) as we build a Better Working World. To do this, we bring creativity, science and world-leading financial services insight to create engaging and impactful learning for our clients in the world’s largest Banking, Wealth and Asset Management and Insurance firms.

We create impactful learning and advise our clients on their learning strategy, skills gaps, learning pathways and learning functions. With reskilling and learning a key component of all significant transformations, we create end-to-end solutions for our clients to revolutionise the learner experience, increase the success of their transformation and sustain behavioural change. We create and develop innovative and exciting learning programmes for our clients to help manage risk, adapt to regulatory change and embrace new ways of working and technologies.

We are growing our expanding Managed Learning Services capability, delivering end-to-end solutions to meet a wide range of client learning requirements. We are seeking collaborators, thinkers, and those with experience of delivering Managed Learning Services to grow this business together.

Our team’s purpose: Creating a lasting, positive impact for our clients and society, by putting people at the heart of building a Better Working World.

As a member of our People Consulting team, you will:

• Contribute to and lead workstreams across a diverse range of complex engagements in the financial services sector.
• Design and create innovative solutions for clients, adapting methods and practices to fit client needs.
• Proactively manage stakeholder relationships, building trusted relationships with clients.
• Identify new opportunities, contribute to preparation of proposals and wider business development activities.
• Manage the operational aspects and risk management of client engagements.
• Coach and provide learning opportunities for junior team members.
• Contribute to delivery of wider strategic goals across PC and participate in initiatives that support the growth of the firm as a whole.

With a specific focus on learning operations, you will:

• Lead the end-to-end delivery of MLS engagements, ensuring high-quality outcomes across multiple workstreams.
• Build and manage client relationships, acting as a trusted advisor.
• Own business development activities including opportunity identification, solution design, proposals, and pitches.
• Translate client needs into tailored learning strategies and operational solutions.
• Manage budgets, timelines, and resources across complex projects.
• Develop compelling, insight-driven presentations and proposals using advanced PowerPoint and Excel.
• Provide management, coaching, and career development for consultants and analysts.
• Contribute to the growth of the MLS business, shaping new offerings and bringing innovative market perspectives.

Skills and attributes for success:

• Authenticity and strong personal impact, able to influence and persuade stakeholders to gain support for major changes and key decisions.
• A growth mindset and a desire to challenge established practices.
• Ability to lead complex projects or programmes of work using an Agile approach and adapt to changing requirements or inputs.
• Skilled in leading workstreams, facilitating and working collaboratively with team members, and empowering teams to maximise performance.
• Resilience and ability to work under pressure to deliver pragmatic solutions; confidence and ability to recognise and manage potential challenges during client assignments.
• Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions.

To qualify for this role, you must have:

• Consulting experience at Manager level (Big Four or equivalent professional services background preferred).
• Demonstrable ability to develop transformational operational solutions for complex client requirements, including org design, process transformation, and technology integration.
• Strong track record of business development, including client growth, proposals, and deal shaping.
• Expertise in pricing, commercial negotiations, and third-party vendor management.
• Demonstrated success in managing large-scale projects/programs with multiple stakeholders.
• Excellent interpersonal, communication, and influencing skills at senior levels.
• Experience leading and developing teams in a fast-paced, client-driven environment.

Ideally, you’ll also have:

• Experience of working across financial services: banking, insurance, and wealth and asset management or passion and knowledge of the sector.
• Knowledge of the Learning & Development (L&D) industry and/or Managed Learning Services.
• Expertise in PowerPoint storytelling and Excel analytics.

Further information about EY:

EY is a leading provider of business advice and services to clients in the financial services industry, working with some of the biggest names in the sector to address challenges posed by customer trends, market conditions, competition and regulators, and delivering real, sustainable change. As we strive to build a Better Working World, our culture promotes providing you with the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And, with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer a reality.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

A little more about EY People Consulting, Financial Services:

People Consulting (PC) harnesses the collective power of all of our people-related services into a single, integrated, global sub-service line. As a growing team, PC is uniquely and strategically positioned to advise financial services leaders on their people agenda in the face of increasing disruptions, an ever-changing workforce and evolving business landscapes.

Please be informed of the recruitment timeline for this role: First stage interviews will be held virtually during the week of October 20th to October 31st. Second stage interviews will be conducted in person on November 3rd.