Manager, Learning and Development, Financial Services

We are proud to partner with the world’s leading financial services organisations, harnessing the power of their people and enabling them to perform at their best. Transforming the world of work, together we are:

• Revolutionising employee experiences
• Innovatively building capability and learning solutions
• Redesigning organisations, evolving cultures and driving behavioural change
• Successfully navigating a dynamic and complex regulatory change environment

There has never been a more exciting time to be working with our clients on the people agenda. We are delighted to be inviting new members to join our fast-growing team, EY People Consulting (Learning) as we build a Better Working World. To do this, we bring creativity, science and world-leading financial services insight to create engaging and impactful learning for our clients in the world’s largest Banking, Wealth and Asset Management and Insurance firms.

We create impactful learning and advise our clients on their learning strategy, skills gaps, learning pathways and learning functions. With reskilling and learning a key component of all significant transformations, we create end-to-end solutions for our clients to revolutionise the learner experience, increase the success of their transformation and sustain behavioural change. We create and develop innovative and exciting learning programmes for our clients to help manage risk, adapt to regulatory change and embrace new ways of working and technologies.

We are a fast growing, innovative and entrepreneurial team. We seek collaborators, thinkers and those seeking an opportunity to join a fast-moving environment. We offer opportunities to help our clients build a better working world and the ability to guide clients to improve the skills and learning offering for their people.

Our team’s purpose: Creating a lasting, positive impact for our clients and society, by putting people at the heart of building a Better Working World.

Responsibilities

• Contribute to and lead workstreams across a diverse range of complex engagements in the financial services sector.
• Design and create innovative solutions for clients, adapting methods and practices to fit client needs.
• Proactively manage stakeholder relationships, building trusted relationships with clients.
• Identify new opportunities, contribute to preparation of proposals and wider business development activities.
• Manage the operational aspects and risk management of client engagements.
• Coach and provide learning opportunities for junior team members.
• Contribute to delivery of wider strategic goals across PC and participate in initiatives that support the growth of the firm as a whole.

With a specific focus on learning, you will:

• Shape, develop and deliver learning programmes, with our account teams and other practice areas (standalone or as a part of larger transformation programmes) in areas such as (but not exhaustive): Designing and building the learning function of the future.
• Developing learning strategies (at enterprise level or specific transformation programme level), including learning technologies, and subsequent execution.
• Creating impactful learning solutions – including the design, development, and deployment of learning assets (digital and non-digital).
• Driving strategic change and organisation performance through learning initiatives (including learning analytics).
• Lead pursuit and delivery teams to deliver client projects and business development activities to ensure quality and operational excellence for our teams.
• Lead and manage complex learning projects and programmes of work including managing teams of employees, stakeholders, third party providers and learning design teams.
• Develop our learning offerings and products available across a variety of subjects, from Risk and Regulation, to Sustainability, helping develop our business and assume responsibility for different team initiatives and activities.
• Bring your innovation, understanding of the industry and latest trends to ensure delivery of market-leading, relevant and targeted solutions and content-rich thought leadership to clients.

Skills and attributes for success

• Authenticity and strong personal impact, able to influence and persuade stakeholders to gain support for major changes and key decisions.
• A growth mindset and a desire to challenge established practices.
• Ability to lead complex projects or programmes of work using an Agile approach and adapt to changing requirements or inputs.
• Skilled in leading workstreams, facilitating and working collaboratively with team members, and empowering teams to maximise performance.
• Resilience and ability to work under pressure to deliver pragmatic solutions; confidence and ability to recognise and manage potential challenges during client assignments.
• Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions.

Qualifications

To qualify for this role, you must have:

• A comprehensive understanding of adult learning theory and behavioural change principles.
• Core consulting skills gained through working in a professional services firm, global consultancy, boutique consultancy or an in-house role with exposure to large-scale programmes of work.
• Experience in architecting learning solutions, including analysis, design, content development, and train the trainer, to ensure measurable outcomes within large, complex organisations.
• Experience of managing learning vendors alongside internal and/or client teams/stakeholders to drive target outputs/outcomes.
• Ability to translate and operationalise learning strategy.
• Ability to proactively build relationships and manage stakeholders, including providing robust advice, constructive challenge, influencing decisions, delivering difficult messages and managing performance issues.
• Strong project management and written and verbal communication skills, and experience of producing robust analysis, reports, papers and presentations.
• Experience of designing learning across different formats.

Desirable

• Experience of working across financial services: banking, insurance, and wealth and asset management.

Benefits and information

Further information about EY: EY is a leading provider of business advice and services to clients in the financial services industry, working with some of the biggest names in the sector to address challenges posed by customer trends, market conditions, competition and regulators, and delivering real, sustainable change. As we strive to build a Better Working World, our culture promotes providing you with the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And, with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer a reality.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

A little more about EY People Consulting, Financial Services: People Consulting (PC) harnesses the collective power of all of our people-related services into a single, integrated, global sub-service line. As a growing team, PC is uniquely and strategically positioned to advise financial services leaders on their people agenda in the face of increasing disruptions, an ever-changing workforce and evolving business landscapes.