At a Glance
- Tasks: Lead exciting projects to transform customer experience and drive sustainable growth.
- Company: Join EY, a global powerhouse committed to building a better working world.
- Benefits: Diverse teams, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment that embraces diversity and empowers your voice.
- Why this job: Make a meaningful impact through innovative digital solutions and user-centric strategies.
- Qualifications: Strong analytical skills, communication abilities, and experience with CRM platforms.
The predicted salary is between 45000 - 55000 £ per year.
Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry
Other locations: Primary Location Only
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
Join our Customer Transformation team and help clients radically improve their customer-facing operations.
You’ll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes.
This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies.
- Your key responsibilities
- Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies.
- Conduct business analysis including requirements gathering, prioritisation, and data analysis.
- Facilitate workshops and engage with senior stakeholders to drive business outcomes.
- Collaborate with cross-functional teams to deliver customer-centred technology solutions.
- Support CRM and omnichannel transformation initiatives.
- Design and optimise customer-facing business processes.
Skills and attributes for Success
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement abilities.
- Technical proficiency with CRM platforms and business process modelling tools.
- Ability to manage multiple tasks and collaborate effectively in teams.
- Customer-focused mindset with attention to detail.
- Ideally, You’ll also have
- Experience with Lean, Six Sigma, and Agile methodologies.
- Familiarity with Martech, CPQ, and emerging technologies.
- Product Owner or Scrum Master experience.
- What we look for
- We’re looking for innovative, agile thinkers who are passionate about customer experience and digital transformation.
- You’ll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential.
You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity.
Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry employer: Ernst & Young Advisory Services Sdn Bhd
Ernst & Young Advisory Services Sdn Bhd is an exceptional employer, offering a dynamic and inclusive work culture in Manchester that fosters innovation and collaboration. With a strong commitment to employee development, EY provides ample opportunities for growth and advancement, alongside a flexible work environment that supports work-life balance. Joining EY means being part of a global leader in advisory services, where your contributions directly impact client success and the future of R&D tax services.
Contact Details:
Ernst & Young Advisory Services Sdn Bhd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry at Ernst & Young Advisory Services Sdn Bhd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Ernst & Young Advisory Services Sdn Bhd or be willing to refer you for that Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Ernst & Young Advisory Services Sdn Bhd who’s on the lookout for their next Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry role at Ernst & Young Advisory Services Sdn Bhd!
We think you need these skills to ace Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Ernst & Young Advisory Services Sdn Bhd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Ernst & Young Advisory Services Sdn Bhd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Ernst & Young Advisory Services Sdn Bhd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
