At a Glance
- Tasks: Lead the onsite event technology portfolio and enhance attendee experiences at global events.
- Company: Join EY, a leader in innovative event solutions with a collaborative culture.
- Benefits: Flexible work environment, professional development, and a diverse, inclusive team.
- Other info: Opportunity for career growth in a dynamic, tech-driven environment.
- Why this job: Make a real impact on global events and improve attendee satisfaction.
- Qualifications: Experience in product management and a passion for enhancing event experiences.
The predicted salary is between 60000 - 80000 £ per year.
Location: London
The Onsite Event Technology Product Manager role at EY represents an opportunity to elevate the end-to-end onsite experience across a growing global events ecosystem. Centered on solutions such as OnArrival, badging, JiffleNow appointments, iCapture lead capture, and Passkey, this role owns a high-impact portfolio that powers attendee check-in, identity validation, session and appointment workflows, on-the-ground logistics, and real-time engagement data—helping teams deliver a seamless and professional onsite experience at scale.
As EY expands its onsite technology footprint, this role must balance global standards with the flexibility required by regional delivery models, data/privacy requirements, and venue-specific operating realities. The onsite portfolio is foundational to how event teams manage arrival, access, service execution, and post-event lead and attendance insights, making it a highly visible position with direct influence on attendee satisfaction and operational efficiency. By driving governance, configuration and integration standards, roadmap delivery, and stakeholder enablement, the role strengthens consistency across events while advancing EY’s ability to deliver a cohesive, scalable, and data-rich onsite experience worldwide.
Your key responsibilities:
- Own the onsite event technology portfolio end-to-end — define vision, strategy, and roadmap for tools supporting check-in, badging, appointments, lead capture, and accommodation integrations.
- Drive global governance and standard configuration — establish scalable setup patterns, operating standards, and release readiness to enable consistent delivery across regions while accommodating local requirements.
- Lead stakeholder discovery and prioritization — partner with event organizers, service lines, and delivery teams to capture needs, translate them into product requirements, and balance demand against capacity and impact.
- Manage vendor relationships and platform performance — oversee partner engagement (including support/escalations), uptime, SLAs, licensing, and continuous improvement across the onsite toolset.
- Enable adoption through training and change management — build onboarding, communications, and self-service guidance to improve user confidence and reduce reliance on reactive support.
- Strengthen data, reporting, and integrations — improve data quality and reporting for onsite operations and outcomes, and coordinate integrations across registration, appointments, lead capture, and downstream analytics/CRM workflows.
To qualify for the role you must have:
- Relevant experience in product management, product ownership, or a closely related role in technology-enabled services.
Ideally, you’ll also have:
- Hands-on experience with Cvent family of products (e.g., OnArrival, JiffleNow, iCapture) and/or event operations.
What we look for:
We’re looking for a collaborative, delivery-focused product manager who is comfortable operating in complexity, passionate about improving the events experience, and energised by driving adoption at scale. You build strong relationships, balance stakeholder needs with governance requirements, and use data to prioritise improvements that deliver measurable business outcomes.
What we offer you:
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Equal Opportunity Employer Statement:
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
Product Manager - Onsite Event Technologies in London employer: Ernst & Young Advisory Services Sdn Bhd
Ernst & Young Advisory Services Sdn Bhd is an exceptional employer, offering a dynamic and inclusive work culture in Manchester that fosters innovation and collaboration. With a strong commitment to employee development, EY provides ample opportunities for growth and advancement, alongside a flexible work environment that supports work-life balance. Joining EY means being part of a global leader in advisory services, where your contributions directly impact client success and the future of R&D tax services.
Contact Details:
Ernst & Young Advisory Services Sdn Bhd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Onsite Event Technologies in London
✨Join Product Management Meetups
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✨Utilise Online Communities
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We think you need these skills to ace Product Manager - Onsite Event Technologies in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager - Onsite Event Technologies, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager - Onsite Event Technologies position at Ernst & Young Advisory Services Sdn Bhd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Ernst & Young Advisory Services Sdn Bhd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
