At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for end users.
- Company: Join EY, a global leader in technology and innovation.
- Benefits: Flexible work environment, professional development, and diverse culture.
- Other info: Exciting career growth opportunities in a dynamic team.
- Why this job: Make a real impact while working with cutting-edge technology.
- Qualifications: Experience in IT support, strong communication skills, and tech passion.
The predicted salary is between 24750 - 30250 £ per year.
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Enterprise Technology provides reliable, secure and resilient technology services and solutions that enable an exceptional technology experience for over 300,000 EY people worldwide.
As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class-tier technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
The opportunity
We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). We are the 'face of Enterprise Technology', providing services to end users in person within our offices. We provide and support the hardware and software our customers need to service our clients. We engage with customers at every opportunity to raise their awareness of and help them make the most of the available technology. The selected candidate will enjoy working as part of a team and have a proactive helpful approach. You will be well organised and able to prioritise your workload. You will be passionate about technology and comfortable discussing technology topics with customers at all levels. And, you will be highly motivated to deliver exceptional client service.
Your key responsibilities:
- Resolving Incidents and Requests associated with end user software, PC hardware, mobile technologies, printers.
- Documenting all actions on the ticket in ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organisations.
- Keeping customers informed on progress of their ticket until they have agreed the resolution.
- Maintaining a broad understanding of EY Technology and the Firm’s organisations and service offerings in order to identify the best outcomes for customers.
- Taking care of the firm’s hardware assets by timely and accurate recording of all asset assignments.
- Maintaining awareness of EY Information Security policies and processes and ensuring these are adhered to.
- Conference room support; may include Microsoft Surface Hubs, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), regular meeting room checks.
- Assisting with projects, including support for firm sponsored events, office moves or buildouts and TechBars (technology showcase).
- Assisting with PC builds and configuration.
- Remote hands support for comms rooms; with direction from global specialist teams (eg, checking ports, tracing cables, rebooting hardware, upgrading devices).
- VIP / White glove support for identified key leaders.
- As required, travel to other EY office locations.
This role is required to physically work in an EY office.
Skills and attributes for success:
- Extensive experience supporting Windows and Microsoft 365 in an enterprise environment.
- Broad knowledge of PC hardware, mobile devices and peripherals.
- Excellent written and verbal communication skills.
- Well organised, ability to multitask, prioritise your workload and meet SLAs.
Ideally, you'll also have:
- Three years support experience in a professional services organisation.
- Broad understanding of IP networking concepts.
- Experience working in an ITIL environment.
- Microsoft or other relevant professional qualifications.
- ServiceNow experience or similar service management tool.
- Mac support experience.
What we offer you:
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
2nd Line IT Support Specialist Associate for Leeds employer: Ernst & Young Advisory Services Sdn Bhd
At EY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and a diverse, inclusive environment where every voice is valued. With competitive remuneration and a comprehensive benefits package, including flexible working options, EY empowers you to shape your career while making a meaningful impact in the cybersecurity landscape.
Contact Details:
Ernst & Young Advisory Services Sdn Bhd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Specialist Associate for Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ernst & Young Advisory Services Sdn Bhd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ernst & Young Advisory Services Sdn Bhd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ernst & Young Advisory Services Sdn Bhd!
✨Direct Apply to Ernst & Young Advisory Services Sdn Bhd
Let's not forget to apply directly through the Ernst & Young Advisory Services Sdn Bhd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Specialist Associate for Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ernst & Young Advisory Services Sdn Bhd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ernst & Young Advisory Services Sdn Bhd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ernst & Young Advisory Services Sdn Bhd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
