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For Companies At a Glance
- Tasks: Lead technology adoption and enhance user experience across diverse regions.
- Company: Join EY, a global leader in technology and consulting.
- Benefits: Flexible work environment, career growth, and world-class training.
- Why this job: Make a real impact by shaping the future of technology at EY.
- Qualifications: 10+ years in IT with strong stakeholder management skills.
- Other info: Dynamic role with opportunities for innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Other locations: Anywhere in Region
Requisition ID: 1664657
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure for EY end users. Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions.
The opportunity:
This position is part of the Service Adoption (SA) team within Enterprise Technology at EY. The team is dedicated to delivering end user technologies efficiently and ensuring users fully leverage these tools to maximize value. The Service Adoption Regional Engagement Lead is responsible for aligning the deployment of technologies and the execution of business change campaigns with local regional requirements and stakeholder expectations.
The role’s main objective is to maintain strong alignment with local stakeholders—Business Relationship Managers (BRMs) and country representatives—regarding Service Adoption initiatives, foster positive client relationships across regions, and oversee the rollout of Enterprise Technology products and services tailored to local needs. The primary regions covered for this specific role are UK & Ireland, Europe West, Europe Central, and Africa.
The selected candidate will assess the needs of EY member firms, identify specific requirements, and customize business change campaigns to facilitate the seamless delivery and adoption of new technologies.
Key responsibilities include:
- Liaise with Clients: Engagement leads oversee the client (internal to EY – MF & EY Tech stakeholders) relationships and engage as the first point of contact. They help clients implement services and projects, define best approaches per country and help senior stakeholders (BRM, CMP, CFO) make the best decisions for continued service improvement.
- Business Relationship Management: On-going business relationship management is key for an engagement lead. Relationships will have to be managed by region, country and all service lines including external vendors and clients.
- Analyze Business Data: Engagement Leads help analyse country status, review financial data, return on investment and project budgets allowing for more accurate and focused proposals.
- Identify Upselling Opportunities: Engagement leads identify new concepts and develop ways to upsell and cross-sell to increase revenue and build brand awareness.
- Prepare Reports & Improve Performance: Engagement leads manage country and client reporting, keeping everyone aligned on resourcing and timescale.
- Internal Alignment: A key duty will be aligning the various processes within the Service Adoption function to work efficiently together in outputting all the necessary requirements for business change delivery.
- Senior Project Management: Due to the nature of the role, engagement leads will be managing multiple projects at any one time and working with multiple project managers and change managers.
Skills and attributes for success:
To qualify for the role, you must have:
- Education: College degree in business or related technology field (Computer Science, Business Management, Communications, Organizational Change, Engineering, etc.)
- Experience: A minimum of 10 years experience in an IT and client related work. A minimum of 5 years experience in senior stakeholder management and business relationship management.
- Proven experience leading, managing and growing large scale user experience and development projects.
- Experience with Microsoft platforms and applications including and not limited to: AI, Copilot, Teams, Power Platform, Telecommunication, Video Conferencing.
- Experience in varied software development methodologies, including Waterfall and Agile.
What we look for:
Individuals who have the right mix of technical and business mind-set having some sales experience and stakeholder management of senior leadership.
What we offer you:
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Are you ready to shape your future with confidence? Apply today.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
EY | Building a better working world
Service Adoption Regional Engagement Lead, Global IT in City of London employer: Ernst & Young Advisory Services Sdn Bhd
Contact Detail:
Ernst & Young Advisory Services Sdn Bhd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Adoption Regional Engagement Lead, Global IT in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at EY or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. EY is all about building a better working world, so think about how your skills and experiences align with that mission. Be ready to share examples of how you've contributed to positive change in previous roles.
✨Tip Number 3
Practice your communication skills! As a Service Adoption Regional Engagement Lead, you'll need to engage stakeholders at all levels. Role-play common interview questions with a friend or use online resources to refine your responses and ensure you're conveying your ideas clearly.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Adoption Regional Engagement Lead, Global IT in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT and stakeholder management. We want to see how your skills align with the role of Service Adoption Regional Engagement Lead, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your exceptional communication abilities. Use clear and concise language in your application to reflect how you can engage effectively with clients and team members.
Highlight Your Problem-Solving Experience: We’re looking for someone who can tackle challenges head-on. Include examples in your application where you’ve successfully navigated complex situations or improved processes. This will show us that you have the right mindset for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Ernst & Young Advisory Services Sdn Bhd
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft platforms like Teams and Power Platform. Brush up on how these tools can enhance user experience and be ready to discuss specific examples of how you've used them in past roles.
✨Master Stakeholder Engagement
Since this role involves liaising with various stakeholders, practice articulating your approach to building and maintaining relationships. Prepare examples of how you've successfully managed stakeholder expectations and facilitated communication in previous projects.
✨Showcase Your Analytical Skills
Be prepared to discuss how you analyse business data to evaluate adoption metrics. Think of instances where your analytical skills led to improved project outcomes or client satisfaction, and be ready to share those stories.
✨Demonstrate Flexibility and Problem-Solving
This role requires adaptability in the face of unforeseen challenges. Prepare to discuss a time when you had to pivot your strategy due to unexpected circumstances, and how you effectively communicated that change to your team and stakeholders.
