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For Companies At a Glance
- Tasks: Resolve software and hardware incidents while providing exceptional client service.
- Company: Global consulting firm in Greater London with a focus on technology support.
- Benefits: Gain hands-on experience in a professional environment with potential for growth.
- Why this job: Join a dynamic team and enhance your tech skills while helping clients succeed.
- Qualifications: Strong technical skills in Windows and Microsoft 365, plus great communication.
- Other info: On-site role offering a vibrant workplace culture and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A global consulting firm in Greater London is seeking a 2nd Line IT support specialist to join their On-site Technology Support team. The candidate will resolve incidents related to software and hardware, document actions in ServiceNow, and provide top-notch client service.
This role requires:
- Strong technical skills in Windows and Microsoft 365
- Excellent communication
- The ability to multitask effectively within a professional services environment
This position is required to be on-site.
2nd Line IT Support Specialist – On-site Tech Expert employer: Ernst & Young Advisory Services Sdn Bhd
Contact Detail:
Ernst & Young Advisory Services Sdn Bhd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Specialist – On-site Tech Expert
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in consulting. They might have insider info on job openings or even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows and Microsoft 365, as well as any troubleshooting scenarios you might face. Practice makes perfect!
✨Tip Number 3
Show off your client service skills during interviews. Be ready to share examples of how you've handled difficult situations or provided exceptional support in the past. This will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the 2nd Line IT Support Specialist. Plus, it shows you're serious about joining our team!
We think you need these skills to ace 2nd Line IT Support Specialist – On-site Tech Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our On-site Technology Support team. Share specific examples of how you've provided top-notch client service in the past.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ernst & Young Advisory Services Sdn Bhd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows and Microsoft 365. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the software but can also troubleshoot effectively.
✨Practice Your Communication Skills
Since this role involves providing top-notch client service, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user solve a problem, so think about how you can make complex ideas easy to understand.
✨Familiarise Yourself with ServiceNow
As you'll be documenting actions in ServiceNow, it’s a good idea to get acquainted with the platform if you haven't used it before. Understanding its functionalities will not only help you answer questions confidently but also demonstrate your proactive approach to the role.
✨Showcase Your Multitasking Abilities
In a professional services environment, multitasking is key. Prepare examples of how you've successfully managed multiple tasks or incidents at once. This could involve prioritising urgent issues while still providing excellent service to clients.
