At a Glance
- Tasks: Manage watch repairs, ensuring smooth processing and exceptional customer service.
- Company: Join Signet Jewelers, a leader in the jewellery industry with a focus on quality.
- Benefits: Enjoy competitive salary, generous discounts, and a supportive work environment.
- Other info: Great career progression opportunities and a vibrant workshop atmosphere.
- Why this job: Be part of a passionate team and learn about watches while helping customers.
- Qualifications: Strong organisational skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
Here at Signet, we're looking for an Administrator to join our talented Watch Repairs Team based in our bespoke Repairs Workshop. We need a highly organised, customer‑focused administrator to support the smooth, efficient, and safe delivery of all watch repair service requests. You will play a key role in ensuring every repair is processed accurately, every enquiry is handled professionally, and every customer receives an exceptional service experience. Working closely with store colleagues, external partners and internal teams, you will manage the full administrative flow of watch repairs – from receipt and logging, through estimating and materials management, to dispatch. We are looking for a passionate, customer‑focused administrator with a keen interest or desire to learn more about watches. This is an onsite position and you must be comfortable attending work "metal free" and adhering to our strict security protocols.
Key Responsibilities
- Manage the accurate receipt, logging and allocation of all watch repair jobs.
- Support the effective flow of work through the workshop, ensuring timely processing and dispatch.
- Liaise regularly with store teams and external partners to maintain a high quality, customer‑centric repair service.
- Communicate directly with customers via phone, email and post to handle enquiries, provide updates and convert repair estimates.
- Translate complex technical information into clear, accessible language for customers and store colleagues.
- Investigate and resolve queries, escalating appropriately and ensuring early, empathetic resolution.
- Order and manage materials required for repairs, working with suppliers and internal functions such as Finance and Logistics.
- Act as a first line escalation point for complaints, using strong communication and problem‑solving skills to achieve positive outcomes.
About You
- Highly organised with strong administrative skills and attention to detail.
- Confident communicator able to simplify technical terminology for non‑technical audiences.
- Customer focused, empathetic and solution driven.
- Comfortable working in a fast‑paced workshop environment with multiple stakeholders.
- Able to manage workload effectively and prioritise tasks to meet service expectations.
- Experience in a repair, service, logistics or customer support environment is beneficial but not essential.
Benefits
- Competitive salary
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement savings plans with flexibility in how you save for the future.
- Immediate life assurance from day one.
- Minimum 22 days holiday per year, increasing after a year's service.
- Recognised qualifications, study support and structured career progression.
- Health and wellbeing scheme.
- Financial wellbeing scheme.
- Give As You Earn scheme – an easy way to support causes close to your heart.
- Real Rewards – exclusive discounts on groceries, travel and leisure.
Watch Repairs Administrator employer: Ernest Jones
At Signet, we pride ourselves on being an exceptional employer, offering a vibrant work culture where customer focus and teamwork are at the heart of our operations. As a Watch Repairs Administrator in our bespoke Repairs Workshop, you will benefit from competitive salaries, generous discounts, and structured career progression opportunities, all while working in a supportive environment that values your growth and wellbeing. Join us to be part of a dedicated team that ensures every customer receives outstanding service and to develop your passion for watches in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Watch Repairs Administrator
✨Tip Number 1
Get to know the company! Research Signet and their watch repair services. Understanding their values and what they stand for will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, being able to explain things clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Watch Repairs Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Watch Repairs Administrator role. Highlight any relevant experience you have in administration, customer service, or even a passion for watches. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills:Since you'll be liaising with customers and colleagues, it's important to demonstrate your communication skills. Use clear and concise language in your application, and if you have examples of simplifying complex information, share them with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Signet!
How to prepare for a job interview at Ernest Jones
✨Know Your Watches
Before the interview, brush up on your knowledge of watches and their components. Familiarise yourself with common terms and repair processes. This will not only show your passion for the role but also help you communicate effectively with both technical and non-technical audiences.
✨Demonstrate Organisational Skills
Prepare examples from your past experiences that highlight your organisational skills. Think about how you've managed multiple tasks or projects simultaneously. Being able to articulate your approach to prioritising work will resonate well with the interviewers.
✨Customer-Centric Mindset
Be ready to discuss how you handle customer enquiries and complaints. Share specific instances where you provided exceptional service or resolved a challenging situation. This will showcase your empathy and solution-driven attitude, which are key for this role.
✨Practice Clear Communication
Since you'll need to translate complex information into simple terms, practice explaining technical concepts in layman's terms. You might even want to role-play with a friend to get comfortable with this. Strong communication skills are essential for liaising with customers and colleagues alike.
