Store Manager in Crawley, West Sussex

Our Store Managers are inspirational role models who aspire to continuously improve!

As Store Manager here at Ernest Jones in Crawley, you will be responsible for achieving the store's targets through promoting the sales culture in-store, building and inspiring a strong customer-first team, and ensuring compliance with company policies and procedures. You will be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management.

You will also be responsible for consistent compliance with company instructions, policies and processes and will control costs, payroll, shrinkage, and expenses for the store. Additionally, you will oversee the planning and organisation of operational activities within the store.

We encourage our Store Managers to lead their teams boldly, creating a sense of pride and willingness to exceed expectations. Become a special part of creating incredible memorable events for our clients! At Ernest Jones, you will devote your time to establishing excellent relationships with our clients, ensuring that when making a special purchase from our collection of exquisite diamonds, prestigious watch brands, or exclusive luxury jewellery and gift items, they are guided by your experience and knowledge to select the perfect piece to mark their occasion.

The experience of working in Jewellery and Watch retail is truly unique—join us and be part of something special!

We are looking for suitable candidates to demonstrate the following:

• An excellent track record of successfully achieving KPIs.
• Experience of holding accountability for managing the commercial performance of a store.
• Experience of leading store teams.
• Experience of target-setting and interpreting business data.
• An ability to inspire, coach, and develop your team to maximise potential and performance.
• Proven track record of role modelling and consistently delivering amazing customer experiences.
• Clear passion for our products and ability to put yourself in our customers' shoes.
• A competitive spirit.
• Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards.

What’s next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by a member of our recruitment team inviting you to the final stage interviews. We recommend regularly checking your emails to ensure you don’t miss any updates with your application.

What will you receive in return?

Your Rewards: Upon joining us as a Store Manager, you will be supported from day one through our bespoke Management Induction programme, which equips you with the core detail you require in order to succeed in-store. Brand training and internationally recognised Gemmological qualifications and other product-based training modules will all also be available at your fingertips through our internal Signet Jewellery Academy. In addition to being able to access dedicated Learning & Development resources, you will also achieve the following benefits:

• Competitive salary including sales incentives.
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 33 days holiday per year.
• Recognised qualifications, study support, and structured career progression.
• Health and Wellbeing Scheme.
• Financial Wellbeing scheme.
• Give As You Earn scheme - an easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel, and leisure.

Apply now to see how your career could shine with Signet! Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that's not all; we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit, and business need.