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For Companies At a Glance
- Tasks: Manage watch repairs, ensuring accuracy and exceptional customer service.
- Company: Join Signet Jewelers, a leader in the jewellery industry with a focus on diversity.
- Benefits: Enjoy competitive salary, discounts, health schemes, and career progression.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Fast-paced workshop environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Here at Signet, we’re looking for an Administrator to join our talented Watch Repairs Team based in our bespoke Repairs Workshop. You’ll play a key role in ensuring every repair is processed accurately, every enquiry is handled professionally, and every customer receives an exceptional service experience. Working closely with store colleagues, external partners and internal teams, you’ll manage the full administrative flow of watch repairs — from receipt and logging, through estimating and materials management, to dispatch. Due to the nature of our environment, you must be comfortable attending work “metal free” and adhere to our strict security protocols. This is an onsite position.
Key Responsibilities
- Manage the accurate receipt, logging and allocation of all watch repair jobs.
- Support the effective flow of work through the workshop, ensuring timely processing and dispatch.
- Liaise regularly with store teams and external partners to maintain a high‑quality, customer‑centric repair service.
- Communicate directly with customers via phone, email and post to handle enquiries, provide updates and convert repair estimates.
- Translate complex technical information into clear, accessible language for customers and store colleagues.
- Investigate and resolve queries, escalating appropriately and ensuring early, empathetic resolution.
- Order and manage materials required for repairs, working with suppliers and internal functions such as Finance and Logistics.
- Act as a first‑line escalation point for complaints, using strong communication and problem‑solving skills to achieve positive outcomes.
About You
- Highly organised with strong administrative skills and attention to detail.
- Confident communicator able to simplify technical terminology for non‑technical audiences.
- Customer focused, empathetic and solution driven.
- Comfortable working in a fast‑paced workshop environment with multiple stakeholders.
- Able to manage workload effectively and prioritise tasks to meet service expectations.
- Experience in a repair, service, logistics or customer support environment is beneficial but not essential.
Benefits
- Competitive salary
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plan offering flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 22 days holiday per year, increasing after a year’s service.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme — an easy way to support causes close to your heart.
- Real Rewards — exclusive discounts on groceries, travel and leisure.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal‑opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Watch Repairs Administrator in Birmingham employer: Ernest Jones
Contact Detail:
Ernest Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Watch Repairs Administrator in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Signet and their watch repairs process. This will help you speak confidently about how you can contribute to their team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and colleagues, it’s crucial to articulate your thoughts clearly. Try explaining complex ideas in simple terms to a friend or family member to get comfortable with this.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to thrive in a fast-paced environment like the workshop at Signet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Watch Repairs Administrator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Watch Repairs Administrator role. Highlight your organisational skills and any relevant experience in customer service or administration, as this will show us you’re a great fit for our team.
Show Off Your Communication Skills: Since you'll be liaising with customers and colleagues, it’s important to demonstrate your ability to communicate clearly. Use simple language in your application to reflect how you’d explain technical information to non-technical audiences.
Be Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This not only shows your professionalism but also aligns with the meticulous nature of the watch repairs process.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Ernest Jones
✨Know Your Stuff
Before the interview, make sure you understand the watch repair process and the role of an administrator in that context. Familiarise yourself with common terminology and procedures so you can confidently discuss how you would manage the flow of work and handle customer enquiries.
✨Show Off Your Organisational Skills
Since this role requires strong administrative skills, be prepared to share examples of how you've successfully managed multiple tasks or projects in the past. Think about specific situations where your attention to detail made a difference, and be ready to explain your approach to prioritising tasks.
✨Communicate Clearly
Practice simplifying complex information into clear, accessible language. During the interview, demonstrate your ability to communicate effectively by explaining technical concepts in a way that anyone could understand. This will show that you're not only knowledgeable but also customer-focused.
✨Be Solution-Oriented
Prepare to discuss how you've handled difficult situations or complaints in previous roles. Highlight your problem-solving skills and your empathetic approach to resolving issues. Employers love candidates who can turn a negative experience into a positive outcome for customers.
