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- Tasks: Support smart home tech, solve issues, and help engineers install systems.
- Company: Join a global leader in the smart home industry.
- Benefits: Competitive salary, training, paid travel, and career progression.
- Why this job: Kickstart your tech career with hands-on training and cutting-edge technology.
- Qualifications: Interest in tech or engineering and strong communication skills.
- Other info: Work in a dynamic team with opportunities for growth.
The predicted salary is between 30000 - 45000 £ per year.
Are you a Technical Support Engineer that is interested in working in a global business that is revolutionizing the smart home industry? Do you want to work with an exceptionally talented team that will invest heavily in your progression and training?
On offer is the chance to work with a global leader in the smart home and connected devices industry, with no experience you could kick start your career as a Technical Support Engineer. The company offers best in class training including optional all expenses travel to their HQ in Austria to meet the other offices, network and play with the products.
In this role, you will work with an already established team that can offer one on one training from industry experts, clear guidance on how to succeed and the ability to work with cutting edge technology.
THE ROLE:
- Work with the current Technical Support Manager to solve complex issues
- Remotely help electrical engineers install the smart home system
- Work through around 40 tickets per day
- Attend regular training to become a smart home expert
THE PERSON:
- Have a keen interest in Tech or Engineering
- Ability to clearly communicate via the telephone
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
Technical Support Engineer (Smart Home Technology) in Reading employer: Ernest Gordon Recruitment
Contact Detail:
Ernest Gordon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Smart Home Technology) in Reading
✨Tip Number 1
Get to know the company! Research their products and values so you can chat about them during your interview. This shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 2
Practice your communication skills. As a Technical Support Engineer, you'll need to explain complex tech stuff in simple terms. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team.
We think you need these skills to ace Technical Support Engineer (Smart Home Technology) in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your interest in tech and engineering. Highlight any relevant experience or skills that align with the smart home technology sector. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for smart home technology and why you’re excited about this role. Let us know how you can contribute to our mission and what makes you a great fit.
Show Off Your Communication Skills: Since you'll be helping customers over the phone, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to show your enthusiasm for helping others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click 'apply now'!
How to prepare for a job interview at Ernest Gordon Recruitment
✨Know Your Tech
Brush up on the latest trends in smart home technology and connected devices. Familiarise yourself with common issues users face and how to troubleshoot them. This will show your genuine interest and help you stand out.
✨Practice Clear Communication
Since you'll be helping customers over the phone, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with this. Clear communication is key in tech support!
✨Show Your Enthusiasm for Learning
The company values progression and training, so express your eagerness to learn. Share examples of how you've pursued knowledge in tech or engineering, whether through courses, projects, or personal interests.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the company's training programmes. This shows you're engaged and serious about the opportunity. Ask about the team dynamics or what a typical day looks like for a Technical Support Engineer.
