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- Tasks: Provide technical support for Moodle and Totara LMS platforms, resolving customer queries.
- Company: Join an award-winning global learning technologies company with a remote-first culture.
- Benefits: Enjoy 35 days holiday, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact in the e-learning space while enjoying a great work-life balance.
- Qualifications: Experience with Moodle or Totara LMS and strong troubleshooting skills required.
- Other info: Remote role with excellent career progression opportunities in a dynamic environment.
The predicted salary is between 24000 - 28000 £ per year.
Remote position with a salary of £30,000 - £35,000 plus training, progression, 35 days holiday, flexible working, and additional benefits.
Are you a Moodle-Totara Support Technician looking to work for an industry learning company in the learning technology space where your work will directly impact the quality of the product and service? Join a remote-first company that values work-life balance with benefits such as remote working, 35 days holiday (with the ability to purchase more), flexible hours, 60 days work from anywhere, and enhanced maternity/paternity leave.
This is a rare opportunity to play a pivotal role in the growth and success of a well-established tech company, already an award-winning global learning technologies provider helping customers in over 40 countries.
In this role, you will provide technical support to customers using their LMS platforms, resolving issues related to access, configuration, and performance. Responsibilities include:
- Providing frontline technical support for Moodle and Totara LMS platforms
- Responding to and resolving customer queries via support tickets, email, or phone
- Troubleshooting issues related to access, configuration, performance, and reporting
- Guiding customers on the best use of Moodle and Totara functionality
The ideal candidate will have experience supporting Moodle, Totara, or similar LMS platforms, along with strong technical troubleshooting and problem-solving skills.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position, and the offered remuneration will depend on your experience, qualifications, and skill set.
Moodle - Totara Support Technician (e-learning/SaaS) in Manchester employer: Ernest Gordon Recruitment
Contact Detail:
Ernest Gordon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Moodle - Totara Support Technician (e-learning/SaaS) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-learning and SaaS space. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your tech skills sharp! Brush up on your Moodle and Totara knowledge. Consider taking a quick online course or watching tutorials to ensure you’re ready to impress during interviews with your technical prowess.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or use online platforms to simulate the interview experience. This will help you articulate your thoughts clearly and confidently when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you. Plus, applying directly can sometimes give you an edge, as it shows your enthusiasm for joining our team.
We think you need these skills to ace Moodle - Totara Support Technician (e-learning/SaaS) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Moodle and Totara. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about e-learning and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for those strong troubleshooting skills, so share specific scenarios where you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Ernest Gordon Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of Moodle and Totara LMS platforms. Familiarise yourself with common issues users face and how to troubleshoot them. This will not only show your technical skills but also your commitment to providing excellent support.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Be ready to discuss your thought process and the steps you took to troubleshoot problems. This will demonstrate your analytical skills and ability to think on your feet.
✨Understand the Company Culture
Research the company’s values and work culture. Since they emphasise work-life balance and remote working, be prepared to discuss how you thrive in a remote environment and how you manage your time effectively. This will help you align your answers with what they value.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to customer support or how they handle system upgrades. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
