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- Tasks: Assist customers with vehicle claims and manage relationships with dealerships.
- Company: Growing automotive services provider with a friendly team culture.
- Benefits: £26,000 salary, hybrid work, training, and career progression.
- Why this job: Join a stable company and make a real impact in the automotive industry.
- Qualifications: Automotive knowledge or experience is essential.
- Other info: Enjoy a great work-life balance in a supportive office environment.
The predicted salary is between 20800 - 36400 £ per year.
Do you have Automotive understanding / experience? On offer is a local, Monday-Friday role within a stable and well-established yet growing Automotive services and solutions provider who offer a great work life balance and the chance to continually build your career.
This company are a well-established yet growing provider of varying services and solutions within the automotive industry to a broad customer base ranging from car dealers to major groups. They have continually grown to the point they have a multi-million £ turnover and are looking to grow their friendly team at their office in Warrington.
This role will see you initially shadowing team members and the training manager. Once trained you will be taking calls from a range of customers to understand issues with their vehicles and how these fall into place with their existing warranty agreements. You will also undertake quality checking of documents and liaising with dealerships and hands on mechanics as you work Monday-Friday 8am-4pm and 9am - 5pm on rotation, with an hour lunch.
This permanent role would suit someone with Automotive knowledge / experience looking to further their career in a call centre environment within a well-established company offering a good work life balance and hybrid working.
The Role:- Assess validity and costings of claims
- Advising customers on next steps in repair process
- Manage relationships with customers, dealerships and repairers
- Deal with customer enquiries and complaints
- Monday-Friday 9am-5pm / 8am-4pm (rotating)
- Friendly office environment and team
- Automotive knowledge / experience
- Looking to work in an office environment
- Commutable to Warrington
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
Locations
Customer Claim Advisor (Automotive) in Cheshire, Warrington employer: Ernest Gordon Recruitment
Contact Detail:
Ernest Gordon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claim Advisor (Automotive) in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research their services and values so you can chat confidently about how your automotive experience aligns with what they do. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone skills! Since you'll be taking calls from customers, it’s crucial to sound friendly and professional. Try role-playing with a mate to get comfortable with handling enquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant automotive groups. This could give you insider tips and maybe even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the team at this fantastic company in Warrington.
We think you need these skills to ace Customer Claim Advisor (Automotive) in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your automotive experience and any relevant skills. We want to see how your background fits with the Customer Claim Advisor role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive industry and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Customer Claim Advisor, communication is key. In your application, highlight any experience you have in dealing with customers or resolving issues. We want to know you can handle enquiries and complaints with ease!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our friendly team in Warrington!
How to prepare for a job interview at Ernest Gordon Recruitment
✨Know Your Automotive Stuff
Brush up on your automotive knowledge before the interview. Understand common issues with vehicles and how warranty agreements work. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Customer Scenarios
Prepare for role-play scenarios where you might need to handle customer enquiries or complaints. Think about how you would assess claims and advise customers on next steps. Practising these situations can make you feel more at ease during the actual interview.
✨Showcase Your Communication Skills
Since this role involves liaising with customers, dealerships, and repairers, be ready to demonstrate your communication skills. Use clear examples from your past experiences where you successfully managed relationships or resolved conflicts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or growth opportunities within the company. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
