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- Tasks: Lead customer relationships and manage service delivery in a dynamic IT environment.
- Company: Join a well-established MSP with over 20 years of industry leadership.
- Benefits: Enjoy competitive salary, pension, paid overtime, and extensive training opportunities.
- Why this job: Be part of a respected team making a real impact in the hospitality and retail sectors.
- Qualifications: Experience in IT Managed Services and strong customer relationship skills required.
- Other info: Exciting career progression and hybrid work options available.
The predicted salary is between 32000 - 48000 £ per year.
Cardiff, Wales
£40,000 - £60,000 + Company Pension + Paid Overtime + System Training + Career Progression + Potential Hybrid Opportunities
Are you a Service Delivery Manager or similar, coming from a background within IT Managed Services, having previous working experience in a Service Delivery Manager role or a related position, looking to join a well-established, rapidly growing company, recognised as leaders within the industry, rich with over 20 years of history? Do you want to become a key member in a team of highly skilled sector specialists, joining a highly respected, powerhouse company, renowned within the hospitality/retail sector for their premium quality service and best-in-class workmanship in every project they undertake?
On offer is the unmissable opportunity for the successful Service Delivery Manager or similar to join a leading MSP, recognised nationwide for their expertise, going from strength to strength within the IT Services Sector for over 20 years. Presenting itself is the opportunity to join a company offering not just impressive career progression opportunities, but also top-of-the-line training and technical development, alongside a whole host of further exciting company benefits.
In this role, the successful Service Delivery Manager (SDM) or similar will serve as the primary point of contact for customers, providing technical guidance/advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes, liaising both interdepartmentally as well as with customers to ensure a smooth resolution. Finally, you will be responsible for both team leadership and development.
The ideal Service Delivery Manager or similar will come from a background within IT Managed Services, having previous working experience in a Service Delivery Manager role or a related position. In addition, you will have had prior experience in a customer facing role with the ability to build and maintain customer relationships. On top of this, you will also have a strong understanding of ITSM processes as well as the ITIL framework. Finally, you will have strong organisational, analytical and communicational skills.
The Role:
- Primary point of contact for customers
- Contract and SLA management
- Leading major incident management processes
The Person:
- Background within IT Managed Services
- Previous working experience in a Service Delivery Manager role or a related position
- Prior experience in a customer facing role
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Service Delivery Manager (MSP/IT) in Cardiff employer: Ernest Gordon Recruitment
Contact Detail:
Ernest Gordon Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (MSP/IT) in Cardiff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT Managed Services. Think about your past experiences and how they relate to the job. We want you to shine, so rehearse your answers and be ready to showcase your skills!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that excite you. Tailor your approach to each company to show them why you’re the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar. We believe in making connections, so don’t miss this chance!
We think you need these skills to ace Service Delivery Manager (MSP/IT) in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT Managed Services and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and personality!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or managed incidents effectively. We appreciate candidates who can demonstrate their impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ernest Gordon Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your understanding of the ITIL framework and ITSM processes. Be ready to discuss how you've applied these in previous roles, as this will show your potential employer that you’re not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Customer Relationship Skills
Prepare examples of how you've built and maintained customer relationships in past positions. Highlight specific instances where your communication skills made a difference, as this role heavily relies on being the primary point of contact for clients.
✨Demonstrate Leadership Experience
Think about times when you've led a team or managed incidents. Be ready to share your approach to team leadership and how you handle major incident management processes. This will help illustrate your capability to lead and develop a team effectively.
✨Research the Company Culture
Dive into the company’s history and values. Understanding their reputation in the hospitality/retail sector will allow you to tailor your responses and show that you’re genuinely interested in becoming part of their team. It’s all about making that connection!
